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Service Desk Support Specialist

2 months ago

Canton, Illinois, United States TimbukTech Inc Full time

{"h1": "Service Desk Technician Job Description", "p": "At TimbukTech Inc., we are seeking a skilled Service Desk Technician to join our team. As a Service Desk Technician, you will be responsible for providing top-notch technical support to our clients, ensuring their day-to-day issues are resolved efficiently and effectively.", "ul": [{"li": "Provide onsite and remote workstation management for a variety of clients across different industries."}, {"li": "Setup, prepare, and deploy images to computers."}, {"li": "Troubleshoot applications and operating system issues and make recommendations for prevention."}, {"li": "Offer basic voice over IP support."}], "h2": "Key Responsibilities", "p": "As a Service Desk Technician, you will be expected to work as a unified team to develop best practices, test new technology, and document standard procedures for common types of service requests.", "h2": "Requirements", "ul": [{"li": "Strong interpersonal skills and a positive attitude."}, {"li": "Ability to change tasks rapidly."}, {"li": "Ability to stay organized and follow through to completion with a high level of accuracy."}, {"li": "Willingness and ability to learn new applications and skills."}, {"li": "CompTIA A+ certification within the first 120 days of hire."}], "h2": "Preferred Experience", "ul": [{"li": "1+ years of experience with Microsoft Windows environments."}, {"li": "1+ years of basic troubleshooting."}, {"li": "1+ years of basic network experience, including setting up basic firewalls or switches."}, {"li": "1+ years of Office 365 and/or Azure experience."}], "h2": "Benefits", "ul": [{"li": "Retirement Plan with Company Matching."}, {"li": "Medical Insurance."}, {"li": "Dental Insurance."}, {"li": "Vision Insurance."}, {"li": "Life Insurance."}, {"li": "Paid time off."}, {"li": "Professional development assistance."}], "h2": "Supplemental Pay Types", "ul": [{"li": "Quarterly Bonus pay."}], "h2": "Education", "ul": [{"li": "High school or equivalent (Preferred)."}], "p": "At TimbukTech Inc., we are committed to providing our clients with exceptional service and support. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.", "h2": "About Us", "p": "TimbukTech Inc. is a leading computer network service provider in Canton, Macomb, and Washington communities. We build close relationships with our clients, small businesses in our communities, to eliminate their technology struggles. Our team cares about the well-being and success of the businesses we serve.", "p": "We are currently seeking to grow our team of talented individuals. If you are a skilled Service Desk Technician looking for a new challenge, we encourage you to apply for this exciting opportunity.", "h2": "Compensation", "p": "$40,000-$54,000 depending on certifications."}