Front Desk Representative
4 days ago
Job Summary
Crescent Services is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.
Key Responsibilities
- Greet and register guests, ensuring a warm and welcoming experience
- Process guest check-ins and check-outs, including room assignments and payment processing
- Respond to guest inquiries and resolve issues in a timely and efficient manner
- Use up-selling techniques to promote hotel services and facilities
- Field guest complaints and negotiate solutions to ensure guest satisfaction
Requirements
- Previous experience as a Front Desk Agent in a hotel or high-volume industry
- Excellent communication and interpersonal skills
- Ability to work a variety of shifts, including days, evenings, and weekends
- Strong computer skills and proficiency in hotel software systems
- Team-oriented and customer-focused mindset
What We Offer
- Competitive wages and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Discounts on hotel stays and other perks
Equal Opportunity Employer
Crescent Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
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