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Front Desk Representative

2 months ago

Dallas, Texas, United States Crescent Hotels & Resorts Full time

Job Summary

Crescent Hotels & Resorts is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.

Key Responsibilities:

  • Greet and register guests, ensuring a warm and welcoming experience
  • Process guest check-ins and check-outs, including room assignments and payment processing
  • Respond to guest inquiries and resolve issues in a timely and professional manner
  • Use up-selling techniques to promote hotel services and facilities
  • Work collaboratively with the hotel team to ensure guest satisfaction and loyalty

Requirements:

  • Previous experience as a Front Desk Agent or in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work a variety of shifts, including days, evenings, and weekends
  • Strong computer skills and proficiency in hotel software systems
  • Team-oriented and customer-focused mindset

What We Offer:

  • Competitive wages and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Discounts on hotel stays and other perks

Equal Opportunity Employer: Crescent Hotels & Resorts is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals.