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Front Desk Representative

2 months ago

Dallas, Texas, United States Canvas Dallas Hotel Full time
Job Summary:

The Front Desk Agent will be responsible for providing exceptional guest service, registering guests, and handling room reservations. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.

Responsibilities:
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected.
  • Room Reservations: Make and modify room reservations, ensuring accurate and up-to-date information.
  • Hotel Operations: Maintain a clean and organized work area, and ensure the smooth operation of the front desk.
  • Guest Service: Provide attentive and courteous service to all guests, responding to their needs and requests in a timely manner.
  • Communication: Maintain effective communication with fellow associates and other departments within the hotel.
  • Problem-Solving: Anticipate, prevent, and solve problems as necessary, ensuring a positive guest experience.
  • Knowledge and Skills: Possess a high school diploma or equivalent, with experience in a hotel or related field preferred. Demonstrate a strong ability to multi-task, be detail-oriented, and problem-solve.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: Experience in a hotel or related field preferred.
  • Skills: Strong communication and problem-solving skills, with the ability to work in a fast-paced environment.
Benefits:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for advancement and professional growth.
  • Team Environment: A dynamic and supportive team environment.