Patient Financial Coordinator
1 week ago
As a Financial Services Advisor, you will be responsible for a range of financial counseling activities aimed at assisting patients in navigating their healthcare expenses. This includes helping patients with applications for MassHealth, reviewing necessary documentation, and preparing cost estimates for various medical services. You will also manage patient copays and deductibles, addressing any inquiries related to billing and payments.
Key Responsibilities:
- Engage with patients identified in the system as Self Pay or those with Partial HSN, ensuring that any potential insurance coverage is identified and that payments are collected prior to services being rendered.
- Comfortably interact with patients in various hospital settings, including the Emergency Department and inpatient areas.
- Address patient billing questions, facilitate payment plans, and collaborate with the customer service team to resolve billing issues.
- Process payments for self-pay portions of medical bills, issuing receipts and ensuring proper account crediting.
- Utilize electronic systems for processing credit card payments and assist with cashiering tasks, including daily deposits and managing patient valuables.
- Maintain regular communication with hospital departments regarding patient billing information and insurance coverage.
- Document insurance coverage details accurately in the registration system.
- Assist patients in completing MassHealth applications and review forms, ensuring timely submission of necessary documentation.
- Utilize online tools for insurance verification and prepare patient estimate letters for cosmetic procedures.
- Handle telephone inquiries professionally, directing cases to appropriate departments and resolving patient concerns effectively.
- Prepare detailed cost estimates for various procedures, discussing out-of-pocket responsibilities with patients.
- Stay informed about state health requirements and complete necessary training to maintain compliance.
- Perform clerical duties, including record maintenance and operating office equipment.
- Undertake additional related tasks as required.
Qualifications:
Required: A minimum of 1 year of relevant experience along with a high school diploma or equivalent, complemented by job-related training. Strong communication and interpersonal skills are essential, along with analytical abilities and attention to detail.
Preferred: Certification as an Application Counselor.
EEO Statement: Salem Hospital is committed to fostering a diverse workforce. We welcome applications from all qualified individuals, ensuring equal opportunity without regard to race, color, religion, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or any other status protected by law.
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