Client Support Specialist
2 weeks ago
Salary: starting at $17
****on-site, no remote***
Famous Smoke Shop is in search of motivated and customer-oriented professionals to enhance our service delivery. We are committed to ensuring complete customer satisfaction, and we require dedicated individuals to help us fulfill this mission.
Position Summary:
As a Customer Engagement Center Specialist, your primary responsibilities will include managing incoming and outgoing calls, addressing customer emails, and overseeing online communications. You will be tasked with accurately recording each customer interaction in our database.
This role demands exceptional problem-solving abilities. If you take pleasure in tackling challenges and possess a keen eye for detail, this position may be ideal for you.
Core Responsibilities:
- Deliver outstanding customer service by responding to inquiries and resolving concerns.
- Keep precise records of customer interactions and ensure all data is accurately logged.
- Demonstrate strong follow-through capabilities and manage multiple tasks effectively.
- Maintain a polite and professional demeanor during phone interactions, ensuring customers feel respected and valued.
- Handle a significant workload and efficiently switch between phone and non-phone tasks.
- Adapt to a fast-paced sales environment as part of our e-commerce operations.
Qualifications:
- 1-2 years of experience in customer service.
- Exceptional verbal and written communication skills.
- Proficiency in Windows Operating System and Microsoft Office Suite.
- Reliable and available to work during the hours of 8:00 AM – 9:00 PM, Monday through Friday, with occasional weekend shifts.
- Must be comfortable working in a smoking environment.
We Value:
If you are enthusiastic about delivering excellent customer service and excel in a dynamic setting, we encourage you to consider this opportunity.
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