Customer Service Representative

3 days ago


Easton, Pennsylvania, United States Joshua Tree Experts Full time
Job Summary

We are seeking a highly skilled and customer-focused Client Support Specialist to join our team at Joshua Tree Experts. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Client Communication: Interact with clients to address inquiries, resolve complaints, and provide information on services.
  • Account Management: Maintain accurate records of client interactions, including details of inquiries, complaints, or comments.
  • Service Coordination: Collect and enter services for new and existing clients, ensuring timely and efficient delivery.
  • Problem Resolution: Field client questions and complaints, and work to resolve issues in a professional and courteous manner.
  • Financial Transactions: Accept payments over the phone and follow closing procedures for client-approved services.
  • Communication and Collaboration: Advise Technicians, Crew Leaders, Department Supervisors, Account Managers, and Leadership of changes in services or necessary client information.
  • Quality Assurance: Conduct quality assurance control on client accounts for accuracy and completeness.
  • Relationship Building: Build and maintain trustworthy relationships with clients, ensuring their satisfaction and loyalty.
Requirements
  • Education: High School Diploma or GED.
  • Experience: Minimum 1 year experience in customer service, with a preference for experience in the Green Industry.
  • Skills: Excellent communication, multitasking, planning, and organizational skills, with the ability to remain professional and courteous in adverse situations.
  • Computer Skills: Proficient computer skills with the ability to learn new software.
Physical Requirements
  • Prolonged Sitting: Prolonged periods of sitting at a desk and working on a computer.


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