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Client Support Specialist

2 months ago

Easton, Pennsylvania, United States Famous Smoke Shop Full time
Job Overview

Salary: starting at $17

***On-site position, no remote work available***

Famous Smoke Shop is in search of motivated and customer-oriented individuals to enhance our customer service team. We believe that a transaction is not finalized until the customer is completely satisfied, and we are looking for the right candidates to help us reach that objective.

Position Summary:
As a Customer Engagement Center Specialist, your primary responsibilities will include managing incoming and outgoing calls, addressing customer emails, and overseeing online communications. You will be tasked with accurately recording each customer interaction in our database.

This role demands exceptional problem-solving abilities. If you take pleasure in unraveling challenges and possess a keen eye for detail, this position may be an ideal match for you.

Core Responsibilities:

  • Deliver outstanding customer service by responding to inquiries and resolving concerns.
  • Keep precise records of customer interactions and ensure all details are documented correctly.
  • Demonstrate strong follow-through capabilities and manage multiple tasks effectively.
  • Maintain a polite and professional attitude on calls, ensuring customers feel respected and valued.
  • Handle a substantial workload and efficiently multitask between various activities.
  • Adapt to a fast-paced sales environment as part of our e-commerce operations.

Qualifications:

  • 1-2 years of experience in customer service.
  • Exceptional verbal and written communication skills.
  • Familiarity with Windows Operating System and Microsoft Office Suite.
  • Reliable and available to work during business hours, with some weekend shifts as needed.
  • Must be comfortable working in a smoking environment.

Why Consider This Role:
If you are enthusiastic about delivering excellent customer service and excel in a dynamic environment, we encourage you to explore this opportunity.