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Senior Customer Support Specialist

2 months ago

Easton, Pennsylvania, United States Adecco Full time
Job Overview

Adecco is seeking a Senior Customer Support Specialist to join our dynamic team. This full-time role involves engaging with clients and sales teams through various communication methods. The position emphasizes collaboration with internal departments to ensure exceptional customer service.

KEY RESPONSIBILITIES

  • Assist in the distribution of products by effectively communicating with clients.
  • Respond to inquiries from both external and internal customers within established service timelines.
  • Examine customer purchase order documentation for pricing, terms, and product specifications.
  • Negotiate customer terms when necessary, collaborating with management and legal teams to resolve disputes.
  • Work closely with engineering, quality assurance, and other departments to manage product revisions.
  • Monitor inventory levels and ensure timely processing of blanket purchase orders.
  • Collaborate with cross-functional teams to enhance service delivery to customers.
  • Gather feedback from clients regarding quotes and maintain records of inquiries.
  • Process client quotation requests and direct opportunities to the appropriate departments.
  • Confirm orders in accordance with service standards and communicate any changes to customers.
  • Maintain a log of customer requests, tracking response times and sharing updates with relevant departments.
  • Organize meetings with cross-functional teams to address customer concerns regarding shipping and request resolutions.
  • Set up new customer accounts and maintain accurate customer records.
  • Ensure customer satisfaction through high-quality service, professionalism, and thorough follow-up.
  • Adhere to departmental standards for resolving inquiries on the first contact.
  • Provide prompt and courteous service, ensuring accurate order processing.
  • Represent the company professionally in all customer interactions.
  • Train colleagues on procedures and processes as needed.
  • Collaborate with finance to ensure accurate billing and payment terms for customers.
  • Participate in assigned training sessions.
  • Perform other duties as required.

EDUCATION & EXPERIENCE

  • Preferred: Associate's or Bachelor's degree.
  • Required: Minimum of 5 years of customer service experience, preferably in a manufacturing sales environment.
  • Preferred: Experience with ERP systems.

SKILLS & ABILITIES

  • Proficient in Microsoft Office Suite (Outlook, Word, Excel).
  • Detail-oriented and highly organized.
  • Strong communication and problem-solving skills.
  • Quick learner with the ability to adapt to new tasks.
  • Effective communicator in person, writing, and over the phone.

WORKING ENVIRONMENT

  • Ability to thrive in a fast-paced environment.
  • Capability to read small print, with or without corrective assistance.
  • Project a positive and professional image to customers.

To succeed in this role, candidates must be able to perform each essential duty effectively. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Compensation: Competitive hourly rate.

Benefits include medical, dental, vision, life insurance, short-term disability, and a 401K plan, among others. Employees have the flexibility to choose coverage that meets their individual needs. Paid leave options are also available in accordance with applicable laws.