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Client Support Specialist

2 months ago

Easton, Pennsylvania, United States Joshua Tree Experts Full time
Position Overview

Reports to the Department Supervisor

The Customer Service Representative is responsible for engaging with clients of Joshua Tree Experts, addressing their inquiries and resolving any issues that may arise.

Are you interested in contributing to a thriving organization?

Our clients appreciate our commitment to maintaining safe, healthy, and aesthetically pleasing home environments.

Key Responsibilities:

  • Effectively communicate with clients through phone and email to provide assistance and information regarding services offered
  • Maintain detailed records of client interactions, including inquiries, complaints, and feedback
  • Process and document services for both new and existing clients
  • Address client questions and concerns with professionalism
  • Handle payment transactions over the phone
  • Execute closing procedures for services approved by clients
  • Inform Technicians, Crew Leaders, Department Supervisors, Account Managers, and Leadership about any changes in services or important client information
  • Assess and log service calls
  • Prepare and dispatch invoices for services rendered
  • Conduct quality assurance checks on client accounts to ensure accuracy and completeness
  • Take appropriate actions to resolve client issues and concerns
  • Establish and nurture trustworthy relationships with clients
  • Input soil testing data into client accounts upon receipt
  • Conduct pre-service calls as assigned
  • Perform additional related duties as required

Essential Skills and Qualifications:

  • Outstanding communication abilities, including active listening
  • Strong multitasking and prioritization skills
  • Excellent planning and organizational capabilities
  • Meticulous attention to detail
  • Ability to maintain professionalism and courtesy in challenging situations
  • Effective decision-making skills
  • Critical thinking and problem-solving abilities
  • Persuasive communication skills
  • Adaptability and a commitment to continuous improvement
  • Availability to work 40 hours per week
  • Willingness to work overtime and weekends as needed
  • Proficient in computer skills with the capacity to learn new software

Required Education and Experience:

  • High School Diploma or GED
  • At least 1 year of experience in customer service
  • Experience in the Green Industry is preferred

Physical Requirements:

  • Extended periods of sitting at a desk and working on a computer