GCIB/GM KYC Support Director

2 weeks ago

Fort Worth, Texas, United States Bank of America Full time
Job Description:

The Global Corporate and Investment Bank (GCIB) and Global Markets (GM) Know Your Customer (KYC) Support Director plays a critical role in ensuring the Bank's compliance with regulatory requirements and maintaining strong client relationships.

The successful candidate will lead the KYC Client Outreach team, responsible for collaborating with clients to obtain Know Your Customer (KYC) documentation, resolving issues and challenges related to client and country-specific documentation requirements, and identifying opportunities to enhance the client experience.

Key Responsibilities:
  • Support the GCIB and GM Client Outreach executives on routine and ad-hoc requirements.
  • Partner with GCIB Strategy teams to ensure product growth is captured and considered in KYC forecast processes.
  • Lead the design and delivery of formalized remediation programs from a FLU perspective, adhering to Bank requirements.
  • Partner with KYC Change to design a process to collect, consolidate, and feedback policy observations made by clients as part of ongoing improvement of Bank processes and industry practices.
  • Own the FLU periodic population and capacity analysis to ensure teams are able to deliver Outreach requirements across sectors, regions, and client types.
  • Drive the FLU portion of the process to ensure restrictions and closures adhere to requirements and consider appropriate risks.
  • Monitor and escalate any issue remediation concerns or challenges.
  • Design and deliver an effective data management framework.
  • Provide oversight for FLU KYC processes and related control metrics.
  • Design and implement the build out of an appropriate FLU governance framework as it relates to KYC requirements, and partner with other FLUs and Ops to ensure alignment across the AML program.
  • Identify and delegate the coordination and documentation of processes and formal guidelines as they relate to Outreach and associated FLU processes.
  • Identify and develop control dashboards to effectively measure and monitor performance across the various deliverables.
  • Own ad-hoc reporting as it relates to Outreach performance, delivery, and output. Partner with Ops on central reporting as appropriate.
  • Coordinate and support our Location Strategy, including partnering with Corporate and Infrastructure Services.
  • Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, HR, and other groups as needed.
  • Review Bank policies for team adherence, and consider the need for frameworks, monitoring, and controls for future opportunities including AI and industry portals.
  • Work on exam/audit/regulatory management from a FLU perspective, where needed.
  • Drive the design and delivery of cultural and people Initiatives and org health where needed, including partnering with HR on implementing a framework where deliverables are measured and monitored.
  • Drive a collaborative and output-oriented culture.
Requirements:
  • Bachelor's degree or equivalent work experience.
  • 10+ years of experience in governance, control, risk, financial, or process oversight in a role crossing multiple time zones within the financial services industry.
  • Demonstrable experience of designing strategic initiatives with clear required outcomes, outputs, and the pathway and requirements for delivery.
  • Ability to initiate and build strong relationships with all levels of the organization.
  • Excellent interpersonal skills for motivation, collaboration, and encouragement.
  • Professional demeanor: demonstrating patience, composure, and positive attitude.
  • Problem-solving and decision-making skills: thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
  • Flexibility and adeptness: handling multiple projects and daily tasks, adjusting to a changing environment, adept to new approaches that improve overall work efficiency and effectiveness.
  • Initiative: identifying process improvements, demonstrating a 'self-starter' behavior, and a willingness to help others, and showing potential to require minimal supervision.
  • Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail.
  • Excellent proficiency using Microsoft Office products, particularly Microsoft PowerPoint, Excel, Word.
Pay and Benefits:

This role is eligible for an annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources, and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

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