VP of Operations and Transformation

2 months ago


Fort Worth, Texas, United States GM Financial Full time
About the Role

GM Financial is seeking an experienced executive to lead the transformation of its GM Protection business. As the VP of Operations and Transformation, you will be responsible for designing and implementing the long-term target operating model for GM Protection.

Key Responsibilities
  • Conduct industry research on insurance and extended warranty administration operating models
  • Develop, design, and implement the long-term target operating model for GM Protection's business, including operational processes such as customer acquisition and servicing, contract originations and servicing, and claims management
  • Develop and oversee the implementation of business requirements for a technology platform
  • Oversee the identification, evaluation, and selection of third-party technology partners required to achieve the desired operating model
  • Contribute to the organizational design of the operations team
  • Participate in scaled agile framework (SAFe) ceremonies related to program increment planning and release scheduling for the Digital Protection Products
  • Foster a continuous improvement and lean mindset to drive efficiency
  • Perform other duties as assigned
Requirements
  • Advanced knowledge of warranty or insurance-related operations
  • Knowledge of the competitive environment and key industry leaders and vendors used to deliver and administer warranty and ancillary products to dealers
  • Knowledge of dealership and indirect auto finance industry operations
  • Knowledge of Microsoft Office
  • Understanding of warranty and protection products in captive automotive dealership financing
  • Experience in technical fields, lean and process mapping skills, customer experience, manufacturing knowledge, and servicing skills
  • Ability to work with ambiguity and develop structure
  • Strong leadership skills with the ability to coach, lead, motivate, interact, and influence others to support corporate goals and objectives
Qualifications
  • Bachelor's Degree in a related field or equivalent work experience required
  • Master's Degree preferred
Experience
  • 10+ years of working on operational teams in customer service, contract management, or claims required
  • 7+ years of management and/or leadership experience required
  • Experience in technical fields, lean and process mapping skills, customer experience, manufacturing knowledge, and servicing skills preferred
  • Experience in building or converting warranty/insurance administrative systems preferred


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