Customer Service Representative

4 days ago


Danvers, Massachusetts, United States Sun Technologies Full time

Job Title: Customer Service/Admin Assistant

Job Summary:

We are seeking a highly skilled and detail-oriented Customer Service/Admin Assistant to join our team at Sun Technologies. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, processing orders, and ensuring timely delivery of our products.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner
  • Process orders and purchasing requests with accuracy and efficiency
  • Follow up on all orders to ensure timely delivery and resolution of any issues
  • Confirm delivery dates and schedule shipments and expediting as needed
  • Quote customers and assist salespeople as needed
  • Communicate with sales team regarding customer needs and preferences

Requirements:

  • 4+ years of experience in customer service or a related field
  • Excellent communication and organizational skills
  • Ability to work independently and as part of a team
  • Attention to detail and ability to multitask
  • Proficient in Microsoft Office programs, including Excel, Word, and Outlook
  • Experience with order processing software, such as SL Dynamics

What We Offer:

As a Customer Service/Admin Assistant at Sun Technologies, you will have the opportunity to work in a fast-paced and dynamic environment, where you will be challenged to grow and develop your skills. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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