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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join the William J Lynch Ins Agency team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Customer Service: Respond to customer inquiries and concerns in a professional and courteous manner.
- Product Knowledge: Develop and maintain a thorough understanding of our insurance products and services.
- Issue Resolution: Troubleshoot and resolve customer issues in a timely and efficient manner.
- Documentation: Accurately document and update customer records based on interactions.
- Knowledge Base: Develop and maintain a comprehensive knowledge base of our products and services.
- Experience: Previous experience in customer service, sales, or a related field is required.
- Skills: Excellent written and verbal communication skills, ability to build rapport with clients, and a positive and professional demeanor.
- Qualifications: Ability to prioritize and multitask, get along well with others, and maintain confidentiality.
