Service Operations Coordinator
2 weeks ago
Oversee, manage, and enhance service activities in both field and shop environments to guarantee operational efficiency and fulfill customer requirements.
Key Responsibilities:
- Ensure accurate data entry for all service orders to facilitate proper billing for services provided. Address any discrepancies related to credits or rebills.
- Maintain timely and efficient processing of service orders to ensure precision.
- Manage allocation of labor and materials within the organization.
- Onboard and set up new clients as they are acquired.
- Handle warranty claims and expense reports as necessary.
- Adhere to all safety, health, and environmental regulations, policies, and procedures aiming for zero incidents and injuries; assist in delivering necessary training to ensure all team members possess the skills required to perform their roles safely and effectively.
- Consistently communicate all activities to relevant parties (both internal and external).
- Maintain ongoing communication and comply with all company policies to minimize exposure to liability.
- Engage in special projects or tasks as assigned.
Qualifications/Training/Education:
Mandatory: High School Diploma or equivalent is required.
Preferred: Associate's or Bachelor's degree.
Skills/Knowledge/Abilities:
Requires a solid understanding of the product line; familiarity with office procedures, business communication techniques; principles of customer service; records management and file organization; ability to communicate effectively and collaborate with customers, sales personnel, staff, management, and other associates. Previous experience with Oracle, Quick Portal, and IEM is advantageous. Proficiency in Microsoft Office Suite is essential.
Physical and Environmental Conditions:
This role is primarily sedentary, with employees working in an office environment characterized by moderate noise levels, controlled temperature, and no direct exposure to hazardous materials. Manual dexterity is required to access, input, and retrieve data using a computer keyboard or standard office equipment. The position may occasionally involve bending, stooping, reaching, pushing, and pulling drawers to retrieve and file information, as well as lifting and carrying documents that typically weigh less than 30 pounds.
Special Requirements/Certification:
N/A
Lanco is an equal opportunity employer. All employment-related decisions, including but not limited to hiring, compensation, promotion, discipline (including termination), evaluation, training, and development opportunities, are made without discrimination based on race, color, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, religion, age, military status, protected disability, citizenship, genetic information, or any other category protected by applicable law.
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