Global Experience Operations Director
3 weeks ago
We are seeking a highly experienced and strategic leader to join our team as a Senior Director, Global Experience Operations. This role will be responsible for leading the development and implementation of our global customer experience strategy, ensuring a seamless and personalized experience for our customers across all touchpoints.
Key Responsibilities- Develop and execute a global customer experience strategy aligned with business objectives
- Lead the development of best-in-class customer service standards and processes
- Oversee the global customer service teams, including contact centers and customer service agents
- Collaborate with cross-functional teams to drive customer-centricity and operational efficiency
- Develop and implement CX analytics processes to create a real-time view of customer needs
- Represent the customer perspective in strategic planning sessions and prioritization workshops
- Work with IT delivery partners to lead complex digital transformation programs
- Direct the global experience operations team to provide timely reporting of customer service KPIs
- Bachelor's degree in business administration or equivalent
- Minimum 15 years of experience in global customer service/customer experience operations
- Proven track record in managing a global network of contact centers
- Strategic mastermind in formulating global customer service strategy aligned with business objectives
- Business-focused and committed to delivering clear business outcomes
- Highly effective organizational and prioritization skills
- Ability to manage multiple large-scale projects to deliver high impact results
At Abbott, we are committed to helping people live more fully at all stages of life. We are a global healthcare leader with a portfolio of life-changing technologies that span the spectrum of healthcare. Our 114,000 colleagues serve people in more than 160 countries.
We offer a range of benefits, including training and career development, financial security, health care and well-being programs, paid time off, and a 401(k) retirement savings plan.
-
Global Experience Operations Director
2 weeks ago
Oakland, California, United States Abbott Full timeAbout the RoleWe are seeking a highly experienced and strategic leader to join our team as a Senior Director, Global Experience Operations. In this role, you will be responsible for developing and implementing a best-in-class customer experience strategy that drives business growth and customer satisfaction.Key ResponsibilitiesDevelop and execute a global...
-
Global Experience Operations Director
2 weeks ago
Oakland, California, United States Abbott Laboratories company Full timeAbout the RoleWe are seeking a highly experienced and strategic leader to join our team as a Senior Director, Global Experience Operations. This role will be responsible for leading the development and implementation of our global customer experience strategy, ensuring a seamless customer experience across all stages and touchpoints in the customer...
-
Global Sales Strategist
4 weeks ago
Oakland, California, United States Page Executive Full timeAbout Our ClientOur client, a leading global industrial manufacturing company, is seeking a highly skilled Sales Director to lead their Ford account. With a strong presence in the Global Fortune 500, this organization serves a diverse range of industries, including automotive, industrial, construction, and more.Job DescriptionKey ResponsibilitiesDrive Global...
-
Operations Director
4 weeks ago
Oakland, California, United States Saba Grocers Initiative Full timeJob Title: Head of OperationsSaba Grocers Initiative is seeking a highly skilled and experienced Head of Operations to join our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our organization, ensuring the efficient and effective management of our resources, and driving business growth and...
-
Director of Imaging Operations
2 days ago
Oakland, California, United States Alameda Health System Full timeJob Title: Director of Imaging ServicesAlameda Health System is seeking a highly skilled and experienced Director of Imaging Services to lead our imaging operations.Job Summary:The Director of Imaging Services will be responsible for planning, organizing, and directing the overall operations of our imaging services. This includes developing operational...
-
Product Operations Director
1 day ago
Oakland, California, United States Blue Shield of California Full timeJob Title: Director, Product OperationsBlue Shield of California is seeking a highly skilled and experienced Director, Product Operations to lead the operational aspects of the product lifecycle across the portfolio.Key Responsibilities:Develop and implement operational strategies to ensure alignment with company goals and market demands.Optimize processes...
-
Operations Director
1 month ago
Oakland, California, United States Aramark Full timeJob SummaryThe Operations Director will oversee the day-to-day operations of the Satellite Commissary, ensuring efficient management of warehouse operations, inventory control, and staff supervision. This role requires strong leadership skills, excellent communication, and the ability to drive business results.Key ResponsibilitiesManage Warehouse Operations...
-
Security Operations Director
3 weeks ago
Oakland, California, United States PG&E Corporation Full timeJob Title: Director, Corporate Security OperationsPG&E Corporation is seeking a highly skilled and experienced Director, Corporate Security Operations to join our team. As a key member of our Enterprise Protection organization, you will be responsible for managing security operations, including physical security, technology security operations, and the...
-
Senior Director of Operational Excellence
3 weeks ago
Oakland, California, United States Center for Elders Independence Full timeJob Title: Senior Director Operational ExcellenceCenter for Elders' Independence is seeking a highly experienced and skilled Senior Director of Operational Excellence to lead our clinical care and direct participant service programs. As a key member of our leadership team, you will be responsible for providing senior leadership and oversight of our nursing,...
-
Product Operations Director
3 weeks ago
Oakland, California, United States Blue Shield of California Full timeJob Title: Director, Product OperationsBlue Shield of California is seeking a seasoned leader to drive the operational aspects of our product lifecycle. As Director, Product Operations, you will be responsible for defining and managing the operational model, leading cross-functional teams, and ensuring alignment with company goals and market demands.Key...
-
Regional Director of Clinical Operations
3 weeks ago
Oakland, California, United States Concentra Full timeJob Title: Regional Director of Clinic OperationsAt Concentra, we are seeking a highly skilled and experienced Regional Director of Clinic Operations to join our team. As a key member of our leadership team, you will play a vital role in driving the success of our clinics and delivering exceptional patient care.Key Responsibilities:Develop and implement...
-
Director of Business Operations
3 weeks ago
Oakland, California, United States VuMedi Inc. Full timeJob Title: Director of Business OperationsVuMedi Inc. is seeking a highly skilled Director of Business Operations to join our team in Oakland. As a key member of our executive leadership, you will play a pivotal role in driving operational excellence, optimizing business processes, and supporting the execution of strategic initiatives.About the...
-
Director of Human Resources
2 weeks ago
Oakland, California, United States Brinks Full timeAbout Brink'sBrink's is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.Our...
-
Director of Broadcast Operations
4 weeks ago
Oakland, California, United States Fox Full timeJob Title: Director of EngineeringWe are seeking a highly skilled and experienced Director of Engineering to join our team at Fox TV Stations. As a key member of our engineering team, you will be responsible for ensuring the proper operation and maintenance of our on-air product, equipment, and systems.Key Responsibilities:Oversee preventative and corrective...
-
Shelter Operations Director
19 minutes ago
Oakland, California, United States EAST BAY SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS Full timeJob SummaryThe Shelter Operations Director is a key leadership position responsible for overseeing the effective operations of East Bay SPCA's Animal Sheltering programs. This role will play a critical part in shaping the organization's strategy, improving processes, and driving operational excellence. The successful candidate will have a proven track record...
-
Regional Director of Client Operations
4 weeks ago
Oakland, California, United States Metro One LPSG Full time{"title": "Regional Director of Client Operations", "description": "OverviewMetro One LPSG is a leading provider of dedicated security and loss prevention services to national clients. We are seeking a dynamic Regional Director of Client Operations to oversee our operations and client relationships in the Northern California market.ResponsibilitiesLead and...
-
Director of Operations and Finance
1 week ago
Oakland, California, United States Essie Justice Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Director of Operations and Finance to join our team at Essie Justice Group. As a key member of our leadership team, you will be responsible for overseeing the financial and operational aspects of our organization, ensuring that we have the necessary infrastructure in place to achieve our...
-
Senior Director, Cybersecurity
3 weeks ago
Oakland, California, United States Credit Karma Full timeJob Title: Senior Director, CybersecurityCredit Karma is a mission-driven company that champions financial progress for its members globally. As a Senior Director, Cybersecurity, you will play a critical role in safeguarding sensitive information and driving an organizational culture where security is standard in everyday business operations.Key...
-
Director of Imaging Operations
4 weeks ago
Oakland, California, United States Alameda Health System Full timeJob SummaryAlameda Health System is seeking a highly skilled and experienced Director of Imaging Services to lead our imaging operations. The successful candidate will be responsible for planning, organizing, and directing the overall operations of our imaging services, ensuring compliance with state and regulatory agencies.Key Responsibilities:Develop and...
-
Director of Operations and Finance
23 hours ago
Oakland, California, United States Essie Justice Group Full timeAbout the RoleThe Director of Operations and Finance is a critical leadership position at Essie Justice Group, responsible for designing and implementing systems that strategically manage the organization's resources in alignment with its values. This role requires a seasoned and confident leader who can lead a team to identify and implement operational and...