Global Experience Operations Director

2 weeks ago


Oakland, California, United States Abbott Full time
About the Role

We are seeking a highly experienced and strategic leader to join our team as a Senior Director, Global Experience Operations. In this role, you will be responsible for developing and implementing a best-in-class customer experience strategy that drives business growth and customer satisfaction.

Key Responsibilities
  • Develop and execute a global customer experience strategy that aligns with business objectives
  • Lead a team of customer experience professionals to design and deliver customer-centric solutions
  • Collaborate with cross-functional teams to ensure seamless customer experience across all touchpoints
  • Develop and implement metrics to measure customer experience and drive continuous improvement
  • Stay up-to-date with industry trends and best practices in customer experience
Requirements
  • Minimum 15 years of experience in customer experience or a related field
  • Proven track record of developing and implementing successful customer experience strategies
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple projects
About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. We are committed to delivering high-quality products and services that meet the evolving needs of our customers.

We offer a competitive compensation package, including a base salary of $211,600.00 - $423,200.00, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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