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Desktop Support Specialist

1 month ago

Wilmington, North Carolina, United States Axiom Technologies Full time
Job Title: Desktop Support Technician

Axiom Technologies is a leading IT services provider, delivering innovative solutions to medium to large-scale enterprises. We are seeking a skilled Desktop Support Technician to join our team.

Key Responsibilities:

  • Investigate and resolve software and hardware issues
  • Diagnose and troubleshoot technical problems, including account setup and network configuration
  • Conduct thorough analysis to identify root causes of issues
  • Communicate effectively with clients to understand their needs and provide timely solutions
  • Escalate unresolved issues to internal teams as necessary
  • Provide accurate and prompt feedback to clients
  • Utilize internal databases and external resources to deliver accurate technical solutions
  • Ensure all issues are properly documented
  • Prioritize and manage multiple open issues simultaneously
  • Follow up with clients to ensure their IT systems are fully functional

Required Skills and Experience:

  • 2+ years of relevant experience in a similar role
  • Strong technical skills, including computer OS/ peripherals troubleshooting and handling different PC operating systems
  • Experience with hardware and software installation, including deployment tools like SCCM
  • Basic knowledge of SOE and group policies
  • Printer support and good knowledge of MS Office tools installation and troubleshooting
  • Excellent customer service and communication skills
  • Field experience supporting a variety of technologies and services
  • Advanced technical abilities, including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
  • Ability to manage time and resources to meet or exceed expectations in high-profile situations

Personal Attributes:

  • Excellent end-user computing skills
  • Good knowledge of infrastructure support
  • Strong analytical and problem-solving capabilities
  • Well-organized and detail-oriented
  • Strong customer service ethic and great communication skills
  • Passionate about delivering quality solutions
  • Ability to work independently and in a collaborative team-oriented environment
  • A self-starter, motivated to push the limits and think outside the box
  • Fondness for simple, elegant, and effective solutions
  • Ability to work with and maintain confidential information

Technical Requirements:

  • Windows OS (e.g. XP, Vista, Windows 7, 10)
  • Microsoft Office applications
  • PCLaptop hardware
  • PCLaptop peripherals, including printers
  • Mobile devices

What We Offer:

Axiom Technologies is an Equal Opportunity Employer, committed to diversity and inclusion. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.