IT Support Specialist

4 weeks ago


Wilmington, North Carolina, United States Axiom Technologies Full time

Axiom Technologies is a leading provider of IT services, supporting medium to large-scale enterprises. Our team is dedicated to delivering exceptional technical support and solutions.

We are seeking a skilled Desktop Support Technician to join our team. The successful candidate will be responsible for:

  • Providing technical support and troubleshooting for software and hardware issues
  • Diagnosing and resolving technical problems, including account setup and network configuration
  • Communicating effectively with clients to understand their technical needs
  • Tracking and resolving technical issues in a timely manner
  • Escalating unresolved issues to internal teams as necessary
  • Providing accurate and timely feedback to clients
  • Staying up-to-date with the latest technologies and solutions

Requirements:

  • 2+ years of relevant experience in a technical support role
  • Excellent technical skills, including knowledge of Windows OS, Microsoft Office applications, and laptop hardware and peripherals
  • Strong analytical and problem-solving skills
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive team environment

If you are a motivated and skilled technical professional looking for a new challenge, please submit your resume and cover letter to careers.us@axiomtechnologies.com


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