Patient Access Coordinator

8 hours ago


Pleasant Prairie, Wisconsin, United States Froedtert South Full time
Job Summary

Froedtert South is seeking a highly organized and detail-oriented Patient Access Specialist to join our team. As a Patient Access Specialist, you will serve as the first point of contact for our patients, providing exceptional customer service and ensuring a smooth and efficient registration process.

Key Responsibilities
  • Schedule, reschedule, and cancel patient appointments in a timely and accurate manner.
  • Execute pre-arrival registration by adhering to registration standards and ensuring accurate patient information.
  • Accurately identify and enter patient insurance coverage, collect copays, patient balances, pre-payments, and self-pay payments for services.
  • Manage and resolve assigned departmental work queues (WQs) in a timely and efficient manner.
  • Take messages (telephone and in-person) and use the healthcare software in-basket to route and facilitate communication between patients and clinical care teams.
  • Perform manage care referrals and prior-authorizations functions, utilizing established standards and protocols.
  • Proficiently use healthcare software to manage patient information, schedules, and registration processes.
Requirements
  • High School or GED equivalent.
  • 6 months to 1 year of experience in a healthcare business or receptionist environment.
  • Excellent computer and customer service skills.
  • Knowledge of medical terminology, ICD-10, CPT, and HCPCS codes and use.
  • Familiarity with internet, email, and Microsoft Office.
  • Effective written and verbal communication skills.
  • Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity.
About Froedtert South

Froedtert South is a comprehensive regional healthcare system that has served southeastern Wisconsin and northern Illinois communities for over 100 years. We provide services primarily through the Froedtert Kenosha Hospital and the Froedtert Pleasant Prairie Hospital, as well as several other clinic locations. We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.



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