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Patient Access Coordinator
2 months ago
**Job Summary**
Froedtert South is seeking a highly skilled Patient Access Specialist to serve as the first point of contact for our patients. This role is accountable for scheduling appointments, managing patient check-in and check-out, registration, and coverage management.
**Key Responsibilities:**
- Schedule, reschedule, and cancel patient appointments in a timely and efficient manner.
- Execute pre-arrival registration by adhering to established registration standards.
- Accurately identify and enter patient insurance coverage information.
- Perform check-in and check-out functions for patient appointments.
- Collect all applicable copays, patient balances, pre-payments, and self-pay payments for services.
- Manage and resolve assigned departmental work queues.
- Take messages and use healthcare software to route and facilitate communication between patients and clinical care teams.
- Perform care referrals and prior-authorizations functions.
- Utilize healthcare software to manage patient information and communicate with clinical teams.
**Requirements:**
- High school diploma or equivalent required.
- 6 months to 1 year of experience in a healthcare business or receptionist environment.
- Formal education beyond high school in business or healthcare or equivalent experience preferred.
- Excellent computer and customer service skills.
- Knowledge of medical terminology, ICD-10, CPT, and HCPCS codes.
- Familiarity with internet, email, and Microsoft Office.
- Effective written and verbal communication skills.
**Working at Froedtert South:**
Froedtert South is a leading healthcare provider dedicated to delivering exceptional patient care. As a Patient Access Specialist, you will play a critical role in ensuring seamless patient experiences and efficient clinical operations.
