Healthcare Access Coordinator
2 weeks ago
POSITION OVERVIEW
A Healthcare Access Coordinator acts as the initial point of interaction for Froedtert South.
This role is responsible for managing appointment scheduling, facilitating patient check-in and check-out processes, overseeing registration, handling coverage inquiries, assisting with patient portal enrollment, collecting and routing patient messages, providing departmental support, managing prior authorizations, and overseeing work queue management.
MINIMUM EDUCATIONAL REQUIREMENTS
High School Diploma or GED
MINIMUM EXPERIENCE REQUIRED
6 months to 1 year
LICENSES / CERTIFICATIONS REQUIRED
Preferred formal education beyond high school in Business or Healthcare or equivalent experience.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
Experience in a healthcare business or reception setting.
Strong computer and customer service skills.
Familiarity with medical terminology, including ICD-10, CPT, and HCPCS codes.
Proficient in internet usage, email, and Microsoft Office applications.
Effective written and verbal communication skills are essential.
Demonstrates the ability to organize tasks efficiently while maintaining high accuracy and productivity levels.
Experience in patient registration, insurance verification, and understanding health insurance plans.
KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS
1. Schedule, reschedule, and cancel patient appointments as necessary.
2. Execute pre-arrival registration in accordance with established standards.
3. Accurately identify and input patient insurance coverage details.
4. Perform check-in and check-out duties for patient visits.
5. Collect applicable copayments, patient balances, pre-payments, and self-pay amounts for services rendered.
6. Manage and resolve assigned departmental work queues.
7. Take messages via telephone and in-person, utilizing healthcare software to facilitate communication between patients and the clinical care team.
8. Conduct managed care referrals and prior authorization processes.9. Utilize healthcare software proficiently, adhering to established protocols.
Froedtert South is a comprehensive regional healthcare provider that has been serving communities in southeastern Wisconsin and northern Illinois for over a century.
Froedtert South delivers services primarily through its hospitals and various clinic locations.
Froedtert South is an Equal Opportunity Employer.Froedtert South does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disabilities, national origin, veteran status, or any other legally protected basis.
All employment decisions are made based on qualifications, merit, and business needs.#J-18808-Ljbffr
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