Client Associate

1 month ago


Charlotte, North Carolina, United States Rockefeller Financial Full time
About Rockefeller Capital Management

Rockefeller Capital Management is a leading independent financial advisory services firm with a rich history dating back to 1882. Originally founded as the family office of John D. Rockefeller, the Firm has evolved to offer strategic advice to ultra- and high-net-worth individuals and families, institutions, and corporations from offices in 30 markets throughout the United States, as well as an office in London. The Firm oversees $133 billion in client assets as of March 31, 2024.

Job Summary

We are seeking a motivated and detail-oriented Client Associate to join our Private Advisor team within our Rockefeller Global Family Office business. The ideal candidate will be the face of the practice, interacting directly with high-net-worth clients and providing top-quality service. The Client Associate will work closely with our Private Advisor team members to manage client relationships, perform administrative tasks, and support marketing efforts.

Responsibilities
  • Account opening and maintenance
  • Transferring assets and money movement
  • Completing investment subscription documents
  • Cash management & RMDs
  • Assisting with client online access
  • Responding to account activity and statement inquiries
  • Managing life events
  • Administrative work as needed
  • Providing top-quality service to clients and completing administration of client accounts
  • Handling operational aspects of client accounts, including reporting on account holdings and investment performance, posting daily cash activity, and entering trade instructions
  • Generating expense reports for submission using Concur
  • Processing new accounts and account maintenance, by obtaining all necessary approvals and ensuring all client documentation is returned, completed, and approved
  • Processing all client cashiering requests (money market redemptions, wires, checks, journals, check deposits, etc.)
  • Supporting marketing efforts by promoting client seminars and events
  • Offering administrative and office management support to the team
  • Preparing client correspondence, obtaining necessary management approvals, and transmitting
  • Reviewing daily activity and reconciling current client activity, funds transfers, and previous days activity and trades against various clearing firm systems to ensure accuracy
  • Overseeing client insurance and annuities processes
  • Assisting in preparation of key documents, PowerPoint presentations, and reports for client meetings
  • Attending client meetings as necessary and presenting client performance
  • Completing necessary filing and maintaining client files
  • Attending compliance and continuing education training sessions as required by regulatory agencies and the firm
  • Additional duties as assigned
Qualifications
  • 0-5 years prior client service experience within the financial industry, or equivalent experience, preferred
  • Series 7 & 66 strongly preferred, and if not, willing to obtain
  • BA/BS degree
Skills
  • Excellent client-facing, interpersonal, organizational, and client service skills
  • Detail-oriented with ability to prioritize and organize workflow
  • Ability to work in a fast-paced, high-intensity work environment as well as manage multiple tasks effectively with frequent interruptions
  • Strong Microsoft Office skills, including Excel & PowerPoint
Equal Opportunity Employer

Rockefeller Capital Management is an equal opportunity employer and does not discriminate on the basis of race, religion, sex, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, military or veteran status, marital or partnership status, caregiver status, legally recognized disability, or any other basis protected by applicable federal, state, or local law.

Rockefeller Capital Management participates in the E-Verify program in certain locations, as required by law.


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