Senior Director for Client Relationships
1 month ago
The Paymentus Senior Director, Account Management position is a key leadership role that oversees the retention, relationship expansion, and revenue growth of existing clients. This role is responsible for developing and executing strategies to drive client satisfaction and increase net revenue flow.
Key Responsibilities
- Collaborate with the Paymentus Client Operations Leadership Team to work closely with an assigned portfolio of high-revenue clients.
- Develop formal account plans and client strategies to maximize client satisfaction and drive increased net revenue flow.
- Engage clients via telephone, face-to-face meetings, virtual meetings, and written communication to ensure ongoing proactive communication.
- Function as the "Acting President and CEO" of their respective portfolio, responsible for making key financial and operational decisions.
Requirements
Minimum 12+ years of direct experience in online bill payment, mobile/digital bill payments, and electronic bill presentment and money movement.
- Advanced knowledge of online and electronic bill payment industry, fundamental understanding of merchant services and credit card association rules, regulations, and compliance standards.
- Proven track record of consistently meeting or exceeding up-sell/cross-sell production goals and revenue retention targets.
- Advanced oral and written communications skills, including the ability to make presentations and deliver messaging on complex and sensitive information.
- Familiarity with Salesforce or similar CRM systems and experience selling SAAS and/or cloud-based solutions.
Work Environment
This role operates in a professional office environment and requires prolonged periods of sitting at a desk and working on a computer. Occasional travel up to 35% may be required.
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