Client Program Coordinator

3 weeks ago


Charlotte, North Carolina, United States Rentokil North America Full time

Job Summary: We are seeking a highly skilled Client Program Coordinator to join our team at Rentokil North America. As a Client Program Coordinator, you will play a critical role in supporting both our external and internal clients, ensuring seamless client data management and program execution.

Key Responsibilities:

  • Provide administrative support to our specialists performing third-party audits
  • Communicate with clients on program updates and notify them of upcoming assessments
  • Proactively identify potential issues or service misses and work to resolve or escalate disputes in a timely fashion
  • Manage client buffers, round generation, impact fees, and other service parameters according to the terms established in the statement of work
  • Ensure accuracy of all client data, including invoicing
  • Assist with Brand Standard Support Services projects, such as new client implementation, mass changes, and new system implementations
  • Collaborate with Client Program Leads, the Operations team, and others within the business to provide world-class service to Brand Standards clients
  • Identify and analyze opportunities for client program improvements both internally and externally
  • Track reassessments within work order management systems to ensure dates for current services are not in violation
  • Build and maintain client hierarchies and OnBrand site management
  • Create new Services per client request

Requirements:

  • One year of client implementation experience
  • One year of work order management systems experience
  • Advanced Excel skills
  • Ability to communicate well, both verbally and in writing
  • Strong process orientation with the ability to create sustainable/repeatable business processes and hold others accountable to deliver through those processes
  • Ability to build strong relationships at all levels and across all organizational boundaries
  • Demonstrated ability to live and operate within our values of service, relationships, and teamwork
  • Associates Degree in Business Administration or related field

Why Choose Us?

Rentokil North America offers a dynamic and supportive work environment, with opportunities for professional growth and development. We prioritize our employees' well-being and offer a comprehensive benefits package, including health and wellness programs, retirement plans, and paid time off. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional client service, we encourage you to apply for this exciting opportunity.



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