Client Program Coordinator
3 weeks ago
Job Summary: We are seeking a highly skilled Client Program Coordinator to join our team at Rentokil North America. As a Client Program Coordinator, you will play a critical role in supporting both our external and internal clients, ensuring seamless client data management and program execution.
Key Responsibilities:
- Provide administrative support to our specialists performing third-party audits
- Communicate with clients on program updates and notify them of upcoming assessments
- Proactively identify potential issues or service misses and work to resolve or escalate disputes in a timely fashion
- Manage client buffers, round generation, impact fees, and other service parameters according to the terms established in the statement of work
- Ensure accuracy of all client data, including invoicing
- Assist with Brand Standard Support Services projects, such as new client implementation, mass changes, and new system implementations
- Collaborate with Client Program Leads, the Operations team, and others within the business to provide world-class service to Brand Standards clients
- Identify and analyze opportunities for client program improvements both internally and externally
- Track reassessments within work order management systems to ensure dates for current services are not in violation
- Build and maintain client hierarchies and OnBrand site management
- Create new Services per client request
Requirements:
- One year of client implementation experience
- One year of work order management systems experience
- Advanced Excel skills
- Ability to communicate well, both verbally and in writing
- Strong process orientation with the ability to create sustainable/repeatable business processes and hold others accountable to deliver through those processes
- Ability to build strong relationships at all levels and across all organizational boundaries
- Demonstrated ability to live and operate within our values of service, relationships, and teamwork
- Associates Degree in Business Administration or related field
Why Choose Us?
Rentokil North America offers a dynamic and supportive work environment, with opportunities for professional growth and development. We prioritize our employees' well-being and offer a comprehensive benefits package, including health and wellness programs, retirement plans, and paid time off. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional client service, we encourage you to apply for this exciting opportunity.
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