Service Center Assistant
3 weeks ago
Join Our Team as a Client Support Coordinator
ABS Kids is seeking a dedicated Client Support Coordinator to enhance our operations. This role serves as the initial point of contact for clients visiting our facilities, providing essential assistance to both clients and staff. The position also involves delivering administrative support to our regional administration team and healthcare providers. Adaptability and a willingness to embrace change are key attributes for success in this dynamic environment.
The Importance of Our Administrative Support Team
Our Administrative Support team is crucial in fulfilling our mission to positively impact the lives of children with autism spectrum disorder and their families. Each member is committed to offering exceptional support to our direct care team, who deliver high-quality ABA therapy to our clients.
Compensation and Benefits:
- Hourly wage of $18, commensurate with experience
- Comprehensive benefits package
- Flexible work environment
- Opportunities for career growth
Key Responsibilities:
Reception Duties:
- Welcome clients and ensure completion of necessary documentation and insurance verification.
- Conduct reminder calls prior to scheduled appointments.
- Review client accounts for missing documentation and obtain necessary information.
- Manage rescheduling for cancellations and no-shows.
- Monitor inventory of office and clinical supplies on a weekly basis.
- Complete weekly order requests for supplies.
- Communicate urgent needs to the office manager.
- Maintain a tidy and professional environment in the reception area and throughout the facility.
- Mail necessary documents to clients as required.
- Respond to inquiries from clients and staff via phone and email.
- Receive and log office supplies as they arrive.
- Assist providers with administrative inquiries and needs.
- Ensure daily distribution of mail.
Scheduling Duties:
- Adjust schedules for Behavior Technicians (BTs) in response to client cancellations.
- Coordinate with supervising Behavior Analysts regarding schedule modifications.
- Administer and track the cancellation policy.
- Collaborate with BTs to reschedule clients when necessary.
- Ensure timely submission of PTO requests by BTs in the payroll system.
- Generate weekly reports to monitor BT attendance.
- Conduct daily audits of unconverted appointments.
- Adhere to HIPAA regulations and company policies.
Qualifications:
- High school diploma or GED required.
- 1-2 years of experience in a medical or administrative office setting preferred.
- Strong professional communication skills.
- Ability to manage multiple tasks with attention to detail.
- Proficiency in Microsoft Office and other computer applications.
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