Sales and Revenue Development Coordinator
4 days ago
About Great Wolf Lodge
At Great Wolf Lodge, we are committed to delivering an exceptional experience for our guests. As a Sales and Revenue Development Coordinator, you will play a crucial role in achieving this goal by supporting the sales team and ensuring successful achievement of revenue targets.
Key Responsibilities:
Provide administrative support to the sales team, including preparing sales kits, documenting prospective accounts, organizing files, and preparing contracts.
Complete Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details, and pricing for meetings, events, or programs.
Enter accurate rooming lists, routing information, tax-exempt status, and verification of payment into Company software systems.
Monitor room blocks and communicate with property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.
Investigate and resolve any group complaints or conflicts, including billing issues, misplaced items, reservations, and contract discrepancies.
Organize and coordinate client appreciation and in-house lodge events.
Provide detailed information on meeting-specific needs throughout the booking process from negotiation through departure.
Attend pre and post-conference meetings as needed.
Handle all in-suite VIP packages and amenities as needed.
Maintain the Posting Master (PM) account ledger by keeping track of all open PM accounts.
Assist the Sales Team with special projects.
Requirements:
An Associate's degree in hotel/hospitality or a related field, or equivalent experience/education combination.
Demonstrated proficiency in Microsoft Office Suite.
Successful completion of a criminal background check and drug screen.
Professional communication skills, both verbal and written.
Benefits:
Competitive salary of $45,000 - $55,000 per year, depending on location and experience.
A dynamic and supportive work environment.
Ongoing training and development opportunities.
A comprehensive benefits package, including health, dental, and vision insurance.
A generous paid time off policy.
About You:
We are looking for a highly organized and detail-oriented individual who is passionate about delivering exceptional customer service. If you have previous sales experience, knowledge of hospitality industry standards, and excellent communication skills, we encourage you to apply for this exciting opportunity.
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