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Operations Manager

1 month ago

Boston, Massachusetts, United States Metropolis Full time
Job Title: Operations Manager

Metropolis is seeking an experienced Operations Manager to support the operations in an assigned location or locations. This role is responsible for the direct supervision of at least two full-time employees or the equivalent and is responsible for the operations of one or more locations.

Key Responsibilities:

  • Manage a team of hourly employees, including scheduling shifts, verifying time and attendance tracking, and planning, organizing, and managing the work of hourly team members.
  • Create, implement, and manage forecasting, planning, and budgeting processes for assigned locations.
  • Control spending and keep expenses within approved budgets.
  • Maintain maintenance control documents while meeting maintenance goals.
  • Promote safe work practices by conducting safety audits and coaching individual staff members.
  • Work closely with clients to define performance measurements and execution.
  • Ensure all client operational documentation is complete and recorded for client and Metropolis records.
  • Ensure Metropolis's standards of Customer Service are met, including greeting customers and clients in a courteous manner, communicating with customers and staff for general inquiries, and observing and coaching team members to meet customer service standards.

Requirements:

  • High School Diploma or GED required; some college preferred.
  • Prior business experience preferred.
  • Scheduling and payroll knowledge a plus.
  • Ability to plan and manage time for multiple tasks to meet established deadlines.
  • Strong interpersonal skills, including the ability to frequently communicate with team members and customers.
  • Able to detect safety concerns and adjust accordingly.
  • Must be able to communicate effectively in both written and verbal form.
  • Must maintain confidentiality of all work-related information.
  • Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion.
  • Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines.

Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.