Pharmacy Operations Manager

11 hours ago

Boston, Massachusetts, United States Massachusetts General Hospital Full time
Job Summary

The Pharmacy Operations Manager is responsible for overseeing the provision of medications to area patients and leading pharmacists, pharmacy technician supervisors, pharmacy technicians, and pharmacy interns completing this work.

This individual assumes primary responsibility and accountability for the provision of safe, effective and timely medication preparation and delivery in a consistent and reliable manner.

This manager is responsible for daily operations, personnel management and quality oversight of the central or perioperative pharmacy and is accountable for appropriate financial and human resource utilization in these areas.

The Pharmacy Operations Manager will actively monitor and, when appropriate, implement improvements in operational efficiency, quality control and financial performance.

Briefly, this manager sets the standard for excellence for the department's perioperative pharmacy or central pharmacy distribution services, and designs pharmacy operations to support patient-centered care and clinical pharmacy programs collaboratively, safely and effectively.

The Pharmacy Operations Manager reports to the Director of Pharmacy Operations and works closely with other operations and clinical managers to advance pharmacy practice and patient care services throughout the institution.

This manager will also work closely with the Pharmacy Information Systems team, providers, and nursing leadership to ensure pharmacy systems are optimized and properly maintained.

This manager will also work with the Chief Pharmacy Officer and the pharmacy leadership team in the development of department goals.

This manager will collaborate with other managers and colleagues throughout the institution to facilitate the accomplishment of local and organization goals.

Key Responsibilities
  • Serves as a subject matter expert in pharmacy automation and distribution systems in their respective areas, including decentralized automated dispensing cabinets and centralized carousel technologies
  • Oversees and ensures compliant compounding practices performed in their area, as applicable, pursuant to USP 795, 797, and/or 800
  • Assures compliance with controlled substance regulations and manages medication use processes to prevent and monitor drug diversion
  • Collaborates with automation vendors and information services resources to optimize automated distribution systems to appropriately maintain and control medication inventory and enhance efficiency and effectiveness of the distribution system
  • Develops workflows that minimize waste and improve operational efficiency, reliability and safety
  • Oversees the management of emergency code carts and kits or perioperative trays throughout the hospital, perioperative, or ambulatory care areas
  • Actively monitors and evaluates systems for operational, quality and financial efficiency and routinely benchmarks internally and externally against local and national best practices
  • Directs the activities of staff who work within assigned areas, oversees staffing models and pharmacist and technician daily coverage of operational areas, provides supervision of staff, and ensures the accuracy of employee timecards and leave records
  • Oversees pharmacy staff development, new employee orientation, and ongoing training of pharmacy staff
  • Participates in the recruitment and retention of competent pharmacists, pharmacy technician supervisors, pharmacy technicians and pharmacy interns
  • Performs personnel performance evaluations and implements performance improvement and corrective action plans when necessary
  • Facilitates and supports staff, resident and student training experiences and competency assessments
  • Develops and enforces policies and procedures and ensures they are updated, understood and followed by staff in coordination with other members of the management team
  • Coordinates with members of the supply chain and finance teams on matters related to drug and supply use, inventory management and billing integrity
  • Maintains an emphasis on ongoing quality, safety and productivity initiatives
  • Actively manages human, capital, and operational resources to collaboratively support patient care services, medication safety systems, regulatory compliance initiatives, and quality assurance programs throughout the Department of Pharmacy
  • Maintains effective communication with their staff, other members of the administrative and leadership teams, colleagues throughout the institution, and other institutional departments
  • Consistently demonstrates professional attitude and skillfully negotiates conflict to promote collaboration
  • Acts as a positive role model for other staff members
  • Mentors pharmacists and technicians, elevating the standard of practice
  • Assumes other responsibilities in the management of the department as delegated by the Director of Pharmacy Operations and Chief Pharmacy Officer

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