Relationship Manager
4 weeks ago
Relationship Manager
Job Type:
Full-time
Location:
Virginia Beach, Virginia
At Chartway Federal Credit Union, we're committed to creating a workplace where team members are empowered to be their authentic selves. We believe that diversity and inclusion are essential to our success, and we're looking for a Relationship Manager to join our team.
The Relationship Manager is responsible for providing exceptional member service and creating an environment of sound financial wellness. This role requires a strong ability to develop relationships, communicate effectively, and provide consultative advice to our members. The ideal candidate will have 3-5 years of experience in customer service, problem resolution, and relationship building.
Responsibilities:
Develop and build relationships with Chartway's member base through proactive outreach and follow-up
Collaborate with the branch team and other departments to find solutions and provide exceptional member service
Serve as a mentor for other team members through peer coaching, guidance, and development
Represent Chartway in the community and foster relationships with local businesses
Perform member transactions and assist with new account establishment, personal financing, real estate lending, investment referrals, and small business deposit products
Requirements:
Bachelor's degree or equivalent experience
3-5 years of experience in customer service, problem resolution, and relationship building
Excellent communication and interpersonal skills
Ability to work in a dynamic and changing environment
Proficient with MS Office - PowerPoint, Word, and Excel
Ability to handle confidential information with discretion
Knowledge of credit union policies, procedures, and processes related to the credit union and the product and services it offers
What We Offer:
Competitive salary and comprehensive benefits package
Opportunity to work in a dynamic and growing organization
Collaborative and inclusive work environment
Professional development and growth opportunities
Recognition and rewards for outstanding performance
Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer. We're committed to creating a workplace where team members are empowered to be their authentic selves. If you're passionate about delivering exceptional member service and creating an environment of sound financial wellness, we encourage you to apply for this exciting opportunity.
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