Relationship Manager

4 weeks ago


Virginia Beach, Virginia, United States Chartway Federal Credit Union Full time
Job Title:
Relationship Manager

Job Type:
Full-time

Location:
Virginia Beach, Virginia

At Chartway Federal Credit Union, we're committed to creating a workplace where team members are empowered to be their authentic selves. We believe that diversity and inclusion are essential to our success, and we're looking for a Relationship Manager to join our team.

The Relationship Manager is responsible for providing exceptional member service and creating an environment of sound financial wellness. This role requires a strong ability to develop relationships, communicate effectively, and provide consultative advice to our members. The ideal candidate will have 3-5 years of experience in customer service, problem resolution, and relationship building.

Responsibilities:

Develop and build relationships with Chartway's member base through proactive outreach and follow-up

Collaborate with the branch team and other departments to find solutions and provide exceptional member service

Serve as a mentor for other team members through peer coaching, guidance, and development

Represent Chartway in the community and foster relationships with local businesses

Perform member transactions and assist with new account establishment, personal financing, real estate lending, investment referrals, and small business deposit products

Requirements:

Bachelor's degree or equivalent experience

3-5 years of experience in customer service, problem resolution, and relationship building

Excellent communication and interpersonal skills

Ability to work in a dynamic and changing environment

Proficient with MS Office - PowerPoint, Word, and Excel

Ability to handle confidential information with discretion

Knowledge of credit union policies, procedures, and processes related to the credit union and the product and services it offers

What We Offer:

Competitive salary and comprehensive benefits package

Opportunity to work in a dynamic and growing organization

Collaborative and inclusive work environment

Professional development and growth opportunities

Recognition and rewards for outstanding performance

Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer. We're committed to creating a workplace where team members are empowered to be their authentic selves. If you're passionate about delivering exceptional member service and creating an environment of sound financial wellness, we encourage you to apply for this exciting opportunity.

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