Account Manager

4 weeks ago


Virginia Beach, Virginia, United States JSR Full time
Job Summary

The Account Manager role at JSR is a key position that requires a strong understanding of the semiconductor industry and excellent communication skills. As the primary liaison for key customers, you will be responsible for addressing customer needs, driving sales growth, and providing technical solutions that align with JSR's business objectives.

Key Responsibilities

Customer Relationship Management: Sell products to customers designated by management, handle Tier 2 accounts, and serve as the primary conduit for all customer communication.

Establish and nurture relationships with customers, serving as a trusted advisor to address their needs and challenges.

Communicate regularly with customers to assess satisfaction, anticipate future requirements, and identify potential areas for additional support or product solutions.

Oversee customer accounts and ensure clear communication of customer needs and concerns across the organization.

Provide updates through call reports, regular status summaries, customer feedback, product usage forecasts, and other documentation as required by management.

Sales and Revenue Growth

Identify and pursue new business opportunities within existing accounts to drive revenue growth.

Lead negotiations for contracts and pricing, ensuring profitable terms while meeting customer expectations.

Achieve the sales goal for the territory, as established by Management. Meet metrics assigned for accounts, including revenue, POR wins, and overall customer satisfaction.

Technical Solutions and Support

Collaborate with engineering and R&D teams to understand the technical requirements of customers and provide tailored solutions.

Support customers in the design and development process, assisting with technical challenges and connecting them with internal resources.

Market and Product Knowledge

Stay up to date on semiconductor industry trends, competitor offerings, and emerging technologies to proactively suggest innovative solutions.

Develop expertise on JSR's product line, including semiconductor materials, to effectively address customer inquiries.

Cross-Functional Collaboration

Work closely with internal teams, including materials, engineering, and sales support, to align strategies and improve customer experiences.

Collaborate with logistics and supply chain teams to ensure on-time delivery of products and resolve any issues related to orders.

Support Accounting in collection of delinquent customer payments.

Requirements

A minimum of 6 years of direct sales experience in the U.S. microelectronics industry; prefer experience within a semiconductor fab or with a semiconductor materials/equipment supplier.

Strong technical understanding of semiconductor products, materials, and manufacturing processes.

Proven track record of achieving or exceeding sales targets.

Excellent communication, negotiation, and presentation skills.

Education Qualifications: Bachelor's degree in engineering, Materials Science, Chemical Engineering, Chemistry, or a related field. M.B.A. or MS is a plus or equivalent work experience.

Key Competencies: Communication & Interpersonal Skills, Self-Management & Organizational Skills, Account Management, Creative & Innovative with a Customer Focus.
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