RCA Intake and Referral Specialist

1 week ago

Phoenix, Arizona, United States Catholic Charities of Arizona Full time
Job Summary

Catholic Charities of Arizona is seeking a highly skilled and compassionate RCA Intake and Referral Specialist to join our team. As a key member of our Refugee Services department, you will play a vital role in providing essential support to our community's most vulnerable populations.

Key Responsibilities
  • Serve as the primary point of contact for newly arrived refugees and refugee beneficiaries for the Refugee Cash Assistance (RCA) program.
  • Assist and serve both referred clients from DES and walk-in clients requesting RCA program assistance.
  • Conduct assessments and reviews of client documents to determine eligibility for RCA Program and services.
  • Provide orientations to the RCA program and benefits to eligible refugees and refugee beneficiaries.
  • Ensure that RCA Program staff follow Title VI guidelines and Refugee Programs LEP policy by providing interpretation services to clients in their native language.
  • Initiate the RCA Program ARRPODS (RRP Database) by creating a Cash Program Object record for every eligible member of the case.
  • Assist clients with activating payment cards and troubleshooting any issues that prevent them from accessing their cash assistance.
  • Complete monthly client follow-up and maintain documentation of client eligibility, compliance, and participation.
  • Assess RCA Participant needs for supportive services and refer clients to identified services.
  • Transport RCA participants to referred services and appointments as needed.
  • Work with RCA Coordinator to initiate and complete case closure process when case reaches 12 months from date of U.S entry, or grant of qualifying status, or meets one of the other criteria for closure as documented in the Arizona State Plan for Refugee Resettlement.
  • Mediate conflicts and resolve issues as they arise.
  • Ensure client compliance with RCA program guidelines and reports and records compliance as required.
  • Collaborate with Refugee Programs staff to assess and address client service needs.
  • Build a trusting relationship and gain knowledge of the client's background and circumstances through frequent contact.
  • Encourage clients to take ownership of case plans and goals.
  • Enter relevant information in AARPODS/Salesforce system, department logs, and/or emails on a timely basis.
  • Attend and maintain training as required by agency.
Requirements
  • Education/Background: Minimum of a High School Diploma or equivalent plus two or more years of experience working with refugees and immigrant populations. Bachelor's degree in social work or related field plus one year experience preferred. Bi-lingual in a language spoken by RCA population preferred.
  • Job Knowledge: Current knowledge of best practices for working with people experiencing trauma and migration; Ability to work with individuals from a diverse background. Proficient in Microsoft Office (Word, Outlook).
  • Working Conditions/Physical Demands: Ability to work in a fast-paced environment with moderate interruptions. Must be able to stoop, bend, squat, sit on floor and ambulate over uneven floor surfaces including stairs and steps. Must be able to visually and auditory assess and interact with clients to ensure their safety and wellbeing. Must be able to work evenings, weekends, and holiday hours as needed. May lift up to 25 pounds.
  • Other requirements: Valid AZ driver's license, reliable transportation and ability to show proof of registration/ One Fingerprint clearance or ability to obtain fingerprint clearance; must maintain must be 21 years of age or older to drive on behalf of Catholic Charities of Arizona or complete within 90 days of hire, training in CPR and First Aid and remain current in the certification.

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