Strategic Account Development Manager, Employee Benefits

3 days ago

Manchester, New Hampshire, United States Cross Insurance Full time

Job Description

The Strategic Account Development Manager, Employee Benefits role is a critical position within Cross Insurance that requires a highly skilled and experienced professional to develop and maintain long-term relationships with key clients. This individual will serve as the primary point of contact for escalated service issues, ensuring client satisfaction and loyalty.

Main Responsibilities:

  • Client Relationship Management:
    • Serve as the primary point of contact for client inquiries and escalated service issues.
    • Foster strong relationships with clients and their employees.
    • Proactively identify and address client needs to ensure satisfaction and loyalty.
    • Develop mutually respectful relationships with insurance carriers to engage in conversations and negotiations on behalf of clients.
  • Account Management:
    • Oversee the overall management and oversight of assigned agency accounts.
    • Provide marketing and underwriting support for new and renewed accounts.
    • Demonstrate expertise in Fully Insured, Self-Funded, Level Funded, and Captive accounts.
    • Collect and review census data for renewal and marketing purposes.
    • Prepare spreadsheets, proposals, and thorough analyses of options.
    • Ensure successful and timely implementation of new and renewed accounts.
    • Coordinate communication and enrollment materials.
    • Conduct employee open enrollment meetings.
    • Manage compliance items, including 5500s, SPDs, and PCORI.
    • Serve as an intermediary between employers, employees, and insurance carriers for dispute resolution.
    • Review certificates and contracts to ensure they meet client expectations and warranty requirements.
    • Stay updated on industry developments and regulations.
    • Provide education and support on enrollment platforms and options.
  • Team Collaboration:
    • Build strong partnerships with Producers, Account Executives, and Support Teams.
    • Contribute positively to the overall success of the Cross Insurance team.
  • Additional Responsibilities:
    • Attend and complete required training sessions and assignments.
    • Adhere to department and agency processes and standards.
    • Perform other tasks as needed or assigned.
    • Maintain accurate databases and files.

Required Skills and Qualifications:

  • A college degree is preferred, but a high school diploma with a minimum three years of experience in employee benefit account management is required.
  • A New Hampshire agent's license in Health and Life is mandatory.
  • Excellent communication skills are necessary to effectively interact with insurance companies, clients, and prospects.
  • A high level of patience, empathy, and the ability to work under pressure are essential.
  • Intermediate proficiency in Microsoft Word, Excel, and PowerPoint is required.
  • Experience with Salesforce is preferred.
  • Strong problem-solving and analytical skills are necessary.
  • Ability to compose clear and accurate correspondence.
  • Creative and effective problem-solving skills are required.

Estimated Salary Range: $60,000 - $80,000 per year, depending on qualifications and experience.

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