Part Time Guest Experience Associate

4 weeks ago


Fort Walton Beach, Florida, United States Michaels Stores, Inc. Full time
Job Summary

We are seeking a Part Time Guest Experience Specialist to join our team at Michaels Stores, Inc. in Fort Walton Beach, FL. As a Guest Experience Specialist, you will be responsible for delivering exceptional customer service, helping customers shop our store, and finding what they're looking for.

Key Responsibilities
  • Deliver friendly customer service and help customers shop our store
  • Complete truck unloading and merchandise duties throughout the store
  • Maintain store recovery standards to deliver our Brand Promises
  • Help customers shop, locate products, and provide them with solutions
  • Execute cash handling to standards
  • Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
  • Educate customers on the Voice of Customer (VOC) survey
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in the truck unload, stocking, and planogram (POGs) processes
  • Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned
  • Support shrink and safety programs
  • Execute Company policies and standards
  • Project a positive image and serve as a role model for other Team Members
  • Cross trained in Custom Framing selling and production
Requirements
  • Retail and/or customer service experience preferred
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at Michaels.



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