Guest Experience Planner Part Time
4 weeks ago
At Omni Amelia Island Resort, we are seeking a skilled Guest Experience Planner to join our team. As a key member of our guest services team, you will be responsible for capturing additional incremental revenue through outbound sales efforts.
Key Responsibilities:
- Develop and implement strategies to drive activity revenue into need times/dates for ancillary revenue outlets
- Make outbound sales calls to offer customized room and package products, spa services, golf, recreation, and dining/food & beverage options
- Up-sell room types to maximize hotel average daily rate
- Coordinate with DORM to develop and coordinate strategies that will drive activity revenue into need times/dates for ancillary revenue outlets
- Implement Moments of Service (MOS) on every call
- Track success of sales efforts and revenue capture; share with appropriate personnel/management on an on-going basis
Requirements:
- Thorough knowledge of the property, guestrooms, package options, and amenities of the property
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
What We Offer:
- A dynamic and exciting work environment
- Comprehensive training and mentoring
- The pride that comes from working for a company with a reputation for exceptional service
Apply Now:
If you are a motivated and passionate individual with a desire to provide exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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