Guest Experience Planner Part Time

6 hours ago


Fernandina Beach, Florida, United States Omni Hotels Full time
Job Title: Guest Experience Planner Part Time

At Omni Amelia Island Resort, we are seeking a skilled Guest Experience Planner to join our team. As a key member of our guest services team, you will be responsible for capturing additional incremental revenue through outbound sales efforts.

Key Responsibilities:

  • Develop and implement strategies to drive activity revenue into need times/dates for ancillary revenue outlets
  • Make outbound sales calls to offer customized room and package products, spa services, golf, recreation, and dining/food & beverage options
  • Up-sell room types to maximize hotel average daily rate
  • Coordinate with DORM to develop and coordinate strategies that will drive activity revenue into need times/dates for ancillary revenue outlets
  • Implement Moments of Service (MOS) on every call
  • Track success of sales efforts and revenue capture; share with appropriate personnel/management on an on-going basis

Requirements:

  • Thorough knowledge of the property, guestrooms, package options, and amenities of the property
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines

What We Offer:

  • A dynamic and exciting work environment
  • Comprehensive training and mentoring
  • The pride that comes from working for a company with a reputation for exceptional service

Apply Now:

If you are a motivated and passionate individual with a desire to provide exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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