Guest Experience Ambassador

2 days ago


Miami Beach, Florida, United States Marriott Full time

At The Ritz-Carlton, we take pride in delivering exceptional guest experiences that exceed expectations. As a Guest Experience Expert, you will play a vital role in creating lasting memories for our guests. Your attention to detail, proactive approach, and commitment to excellence will ensure that every interaction is a positive one.



Key Responsibilities:




  • Process operational needs and address guest requests in a timely and efficient manner
  • Complete reports and share knowledge of the local area to enhance the guest experience
  • Work collaboratively with colleagues to ensure seamless service delivery
  • Embody the Gold Standards of The Ritz-Carlton, including our Employee Promise, Credo, and Service Values


Requirements:




  • High school diploma or equivalent
  • No related work experience required
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Excellent communication and interpersonal skills
  • Ability to lift, carry, and move objects weighing up to 10 pounds


Marriott International is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.



Join us in delivering exceptional guest experiences and making a lasting impact on our guests' lives.



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