Guest Experience Ambassador

5 days ago

Fort Lauderdale, Florida, United States The Florida Panthers Full time
Job Title: Guest Experience Staff

Job Summary:

The Guest Services Department of Amerant Bank Arena and The Florida Panthers is seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Staff member. As a key member of our team, you will be responsible for providing exceptional guest service, ensuring a safe and enjoyable experience for all patrons, and contributing to the overall success of our events.

Key Responsibilities:

  • Provide exceptional guest service, responding promptly to guest inquiries and resolving issues in a professional and courteous manner.
  • Assist guests with navigation of the arena, providing clear and concise directions to various areas, including seating, concessions, and restrooms.
  • Monitor crowd behavior, identifying and addressing potential issues to ensure a safe and enjoyable experience for all guests.
  • Enforce arena policies and procedures, ensuring compliance with all relevant regulations and guidelines.
  • Collaborate with other team members to ensure seamless execution of events, providing support and assistance as needed.

Requirements:

  • Must be 16 years of age or older.
  • Exhibit an upbeat, friendly fan service-oriented attitude, actively looking for ways to help guests.
  • Proactively assist guests, possessing great guest relations skills and a strong ability to communicate effectively.
  • Customer service skills (at least 6 months of experience is preferred).
  • Ability to work positively in a fast-paced environment, adapting to changing situations and priorities.
  • Excellent verbal communication and interpersonal skills, with the ability to convey information effectively and give full attention to what other people are saying.
  • Ability to work effectively within a team, collaborating with others to achieve common goals.
  • Must follow dress code and maintain a clean, presentable appearance at all times.
  • Event Staff are required to make themselves available to work at least 70% of the scheduled events per month.

Work Environment:

This position works in an arena where the noise level is generally high, crowd traffic is heavy, temperatures are variable - often cold; lights are bright or dark with occasional exposure to pyrotechnics.

Physical Demands:

  • While performing the duties of this job, the employee is regularly required to talk and to listen.
  • This position is very active and requires standing for long periods of time as well as walking, bending, kneeling, stooping, crouching and continuous climbing of stairs.
  • This position requires manual dexterity to handle, tear and/or scan tickets for events.
  • The employee must have the ability to lift and/or move items up to 30 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus and read small print.

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