Guest Experience Planner Part Time
3 weeks ago
At Omni Amelia Island Resort, we're looking for a skilled Guest Experience Planner to join our team. As a key member of our sales team, you'll be responsible for capturing additional incremental revenue through outbound sales efforts not reserved during the initial sales process.
The ideal candidate will have a thorough knowledge of the property, guestrooms, package options, and amenities. They'll make outbound activity sales calls, offer customized room and package products, spa services, golf, recreation, and dining/food & beverage options, and up-sell room types to maximize hotel average daily rate.
Key responsibilities include:
- Developing and coordinating strategies to drive activity revenue into need times/dates for ancillary revenue outlets
- Achieving monthly revenue goals for the position as defined by the DORM and senior property leadership
- Implementing Moments of Service (MOS) on every call
- Reserving golf tee times, spa appointments, dining reservations, etc. in all activity applications
- Tracking success of sales efforts and revenue capture; sharing with appropriate personnel/management on an on-going basis
Hotel-specific responsibilities include reviewing arrivals report, opt in report, and rate codes to identify guests for outbound sales efforts, responding to guest requests for Experience Planner services in a timely manner, and making detailed reservation notes in reservation to ensure accuracy.
Omni Hotels & Resorts is an equal opportunity employer. If you're a friendly, motivated person with a passion to serve others, we encourage you to apply.
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Guest Experience Planner Part Time
4 weeks ago
Fernandina Beach, Florida, United States Omni Hotels Full timeJob Title: Guest Experience Planner Part TimeAt Omni Amelia Island Resort, we are seeking a skilled Guest Experience Planner to join our team. As a key member of our guest services team, you will be responsible for capturing additional incremental revenue through outbound sales efforts.Key Responsibilities:Develop and implement strategies to drive activity...
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Guest Experience Planner
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Fernandina Beach, Florida, United States Omni Hotels Full timeJob SummaryWe are seeking a highly motivated and customer-focused Guest Experience Planner to join our team at Omni Amelia Island Resort. As a key member of our sales and service team, you will be responsible for capturing additional incremental revenue through outbound sales efforts not reserved during the initial sales process.Key ResponsibilitiesDevelop...
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