Engineering Program Lead
2 weeks ago
Join Five9 in enhancing customer satisfaction through innovative solutions. As a premier provider of cloud contact center software, we empower businesses globally with cutting-edge cloud technology.
Our commitment to a team-oriented culture fosters innovation, growth, and collaboration, allowing us to thrive together. We embrace diversity and cultivate an inclusive workplace, encouraging our employees to express their true selves.
We are currently looking for a Technical Program Manager who will be instrumental in managing the collaboration between our Cloud Operations and Engineering teams. In this pivotal role, you will have the chance to engage with various departments and advocate for how our technology teams are developing and structuring our latest innovations to enhance Five9's product suite. This position is available to qualified candidates across the United States.
This program spans multiple technology sectors. You will serve as a key figure, responsible for defining and executing the aspects of this program that impact delivery both internally and externally. You will also focus on achieving financial and operational efficiencies, ensuring that these metrics are monitored effectively.
Key Responsibilities:
- Minimum of 2 years of experience in Technical Program Management within a relevant field.
- Experience in managing projects in cloud environments, distributed systems, or large-scale web application development.
- Familiarity with modern web technologies.
- Demonstrated experience collaborating with senior leadership and delivering on a product roadmap.
- Proficiency in business applications such as Word, Excel, and SharePoint.
- Ability to clarify complex situations effectively.
- Strong attention to detail with a proven ability to self-initiate and complete projects.
Requirements:
- At least 5 years of experience in Technical Program Management.
- A bachelor’s degree in Engineering, Computer Science, or a related field.
- Excellent written and verbal communication skills.
- Comprehensive understanding of the software development lifecycle from inception to deployment.
- Experience with cloud technologies (preferably AWS or GCP).
Work Location: This role offers flexibility for remote work for candidates outside a specified radius of our office. For those within the designated area, a hybrid work model is in place, requiring attendance in the office three days a week.
Five9 is dedicated to diversity, equity, and inclusion, and we support transparency in compensation throughout the recruitment process. Actual compensation packages are tailored to each candidate based on factors such as experience, skills, and specific location. The displayed salary range reflects the minimum and maximum target for new hires across the United States.
Additionally, the total compensation package may include performance bonuses, stock options, and other incentive plans.
Our comprehensive benefits package includes:
- Health, dental, and vision insurance starting on the first day of employment, with Five9 covering a significant portion of costs.
- Access to a mental health support platform offering personalized resources.
- An employee stock purchase plan.
- Generous paid time off, company holidays, volunteer hours, and parental leave.
All compensation and benefits are subject to the terms outlined in applicable plan documents and agreements.
Five9 values diversity and is committed to building a team that reflects a wide range of backgrounds, perspectives, and skills. We believe that inclusivity enhances our performance.
For more information on our privacy policy, including our notice to California residents, please refer to our website.
Note: Five9 will never ask applicants to send money as a condition of employment.
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