Fleet Operations Supervisor

1 week ago


Woodbridge, Virginia, United States Keolis Full time

Qualifications and Expertise

Completion of High School education or equivalent Possession of a valid Commercial Driver's License (CDL) Class B with passenger endorsement is required Successful passing of a DMV driving record evaluation and maintenance of a clean driving record throughout employment is essential Demonstrated ability to provide exceptional customer service to both internal and external stakeholders Flexibility in scheduling is necessary, with the ability to work in a 24/7 operational environment, including weekends and holidays Must successfully complete a pre-employment drug screening, background investigation, federal fingerprinting, and a DOT physical examination

Primary Responsibilities

Supervisors are responsible for the direct oversight of vehicle operators in the field Monitor and assess the driving skills and work habits of operators during field operations Ensure all operators are fit for duty, adhere to uniform and equipment standards, and possess the necessary licenses and certifications Collaborate with dispatch and maintenance teams for vehicle changes that occur in the field Assist operators with service or passenger-related issues Conduct road observations in accordance with client and local policies Monitor street operations to ensure on-time performance and adherence to schedules Provide constructive feedback to safety and operations teams regarding service items that impact safety and performance, identify potential safety risks, and contribute to daily operational procedures Adhere to company safety and operational protocols Ability to perform under pressure and meet strict deadlines Responsible for conducting onboard evaluations, trail checks, and mentoring/coaching drivers Oversee pull-outs and service areas Conduct investigations related to vehicle accidents Additional duties as assigned

Required Skills

Proficient in operating iPads, cell phones, and personal computers Intermediate experience with MS Office and email applications is necessary Ability to read, write, and communicate effectively in English Strong communication skills to collaborate with all departments Capability to work independently and maintain objectivity

Work Environment

The characteristics of the work environment described here are representative of those encountered while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions Frequent outdoor work in extreme weather conditions, both hot and cold May require sitting for extended periods; high volume use of telephone and computer Physical activities may include reaching and pulling overhead; climbing, bending, and kneeling May involve operating a vehicle for extended durations Use of electronic handheld devices (iPad, cell phone, two-way radio) may be required Potential exposure to fumes while responding to incidents involving buses

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