Records Operations Supervisor
2 weeks ago
Overview: The Records Operations Supervisor is tasked with overseeing the operational processes within the records management sector, ensuring the implementation of quality standards for continuous enhancement. This role involves managing records center operations and ensuring efficient delivery services while maintaining optimal staffing levels and achieving designated operational goals.
Key Responsibilities:
Personnel Management: The selected candidate will be responsible for recruiting, training, and supervising staff, enforcing company policies, and ensuring adequate staffing levels to meet operational demands.
Quality Assurance: Collaborate with senior management to enhance the organization's quality assurance initiatives, focusing on operational excellence.
Budget Management: Oversee budget planning and reporting, implementing corrective measures to uphold financial accountability.
Facility Maintenance: Ensure that all facilities are maintained in a clean and efficient manner, including the upkeep of vehicles and equipment. Assess the need for additional storage solutions as required.
Inventory Oversight: Manage daily operations of the records center, including auditing paperwork and reconciling inventory for critical accounts. Conduct regular audits to ensure accuracy.
Customer Relations: Provide exceptional service to all clients, maintaining a professional demeanor in all interactions, whether in person or via phone.
Qualifications:
Essential Skills:
- Strong problem-solving abilities
- Experience in quality management within a service-oriented environment
- Detail-oriented with excellent organizational skills
- Ability to take responsibility for daily operations, including flexibility to cover shifts and respond to emergencies
- Physical capability to perform necessary tasks, including lifting and moving items as required
Work Environment: Candidates must be able to work in varying temperatures and conditions.
Physical Requirements: The role requires regular standing and walking, with occasional sitting, climbing, kneeling, and lifting between 10 to 50 lbs. Effective communication skills are essential for accurate order processing.
Education and Experience:
- 3-5 years of supervisory experience preferred
- Valid driver's license with a clean driving record
- High school diploma or equivalent
- Forklift certification
- Ability to pass a drug screening
Additional Information: This job description is intended to provide a general overview of the position and is not exhaustive of all responsibilities and tasks that may be required.
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