Customer Success Performance Analyst
6 days ago
Job Summary:
We are seeking a highly skilled Revenue Operations Business Analyst to join our team at Procore Technologies. As a key member of our Revenue Operations team, you will play a critical role in driving business growth by providing actionable insights and divisional operational reporting.
Key Responsibilities:
- Divisional Reporting: Develop a strong understanding of the drivers behind performance and improve divisional reporting to identify business risks and opportunities.
- Business Partnering: Partner closely with Customer Success Operations Business Partners to understand their reporting needs, help make data-driven business decisions, and influence strategy.
- Ad-hoc Analysis: Perform ad-hoc and in-depth analyses and translate them into insights that can be interpreted and actioned by business stakeholders.
- Analytics Collaboration: Partner with the analytics team to execute ad-hoc needs, inform future analytics roadmap, and work with a centralized analytics team to create self-service business reports and dashboards within Salesforce or Tableau.
- Quarterly Business Reviews: Partner with Operational leaders to compile and analyze data for QBRs and key projects and serve as the analytical lead for quarterly business reviews, providing insights on ongoing business performance and trends.
- Strategic Projects: Provide data and insights for key strategic projects and run business initiatives.
Requirements:
- Education: Bachelor's degree or equivalent work experience in a related technical field.
- Experience: 5+ years of experience working as a business analyst or revenue operations specialist in Sales, Customer Success, or Marketing teams (experience in SaaS preferred).
What We Offer:
At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.
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