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Customer Success Strategist

2 months ago

Austin, Texas, United States data Full time
About the Role

We are seeking a highly skilled and results-driven Customer Success Manager to join our team at Data. As a key member of our Customer Success team, you will be responsible for driving customer satisfaction, adoption, and retention.

Key Responsibilities
  • Customer Engagement: Establish and maintain strong relationships with our customers, providing strategic guidance and support to ensure their success with our products and services.
  • Account Planning: Work with customers to identify and prioritize their business objectives, and develop tailored plans to achieve their desired outcomes.
  • Strategic Advisory: Serve as a trusted advisor to our customers, providing expert guidance on best practices, industry trends, and emerging technologies.
  • Issue Resolution: Proactively identify and resolve customer issues, ensuring timely and effective resolution to maintain high levels of customer satisfaction.
  • Upsell and Cross-Sell: Collaborate with our sales team to identify and pursue upsell and cross-sell opportunities, driving revenue growth and customer expansion.
  • Customer Advocacy: Develop and execute strategies to drive customer advocacy, including case studies, testimonials, and references.
  • Process Improvement: Continuously identify opportunities to improve our customer success processes and procedures, ensuring we are delivering exceptional customer experiences.
Requirements
  • Experience: 3-5 years of experience in customer success, account management, or a related field.
  • Industry Knowledge: Familiarity with data governance, data management, or related industries.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex technical information to non-technical stakeholders.
  • Strategic Thinking: Strong strategic thinking and problem-solving skills, with the ability to develop and execute plans to achieve customer objectives.
  • Collaboration: Proven ability to work collaboratively with cross-functional teams, including sales, marketing, and product.
  • Adaptability: Ability to adapt to changing customer needs and priorities, with a focus on delivering exceptional customer experiences.
What We Offer
  • Competitive Compensation: Competitive salary and bonus structure.
  • Benefits: Comprehensive benefits package, including health, vision, and dental insurance, as well as 401(k) matching.
  • Professional Development: Opportunities for professional growth and development, including training and education programs.
  • Flexible Work Environment: Flexible work environment, with options for remote work and flexible hours.