Assistant Front Office Manager

3 days ago


Nashville, Tennessee, United States Marriott Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at Marriott International. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and supervising staff to ensure a seamless guest experience.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Supervise and train front desk staff to ensure they are providing excellent customer service and adhering to Marriott's high standards.
  • Monitor and maintain front office systems, including the property management system and other software.
  • Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless guest experiences.
  • Conduct regular audits and reviews to ensure compliance with Marriott's policies and procedures.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred.
  • Minimum 2 years of experience in a front office or customer service role, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and other departments.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
What We Offer

Marriott International offers a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off. We also offer opportunities for professional development and advancement, as well as a fun and dynamic work environment.



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