Community Engagement Specialist

2 weeks ago

Elizabeth, New Jersey, United States Oak Street Health Full time

Position Overview

Company: Oak Street Health

Title: Community Engagement Specialist

Location: Various

Role Overview:

The Community Engagement Specialist (CES) plays a pivotal role in fostering connections within the community to attract Medicare seniors to Oak Street Health. The CES is tasked with engaging seniors to encourage them to seek care from Oak Street Health.

In collaboration with Outreach Managers, Outreach Directors, and Community Relationship Managers, the CES will focus on driving local patient growth within their designated area.

Key Responsibilities:

  • Lead Generation: Cultivating potential leads by effectively interacting with the Medicare senior demographic through community events and outreach initiatives. Staying informed on internal sales systems and marketing strategies by participating in regular meetings to learn about updates on services and initiatives. Conducting prospecting and outreach to new leads assigned to you, which may include leads generated through digital channels or referrals from other Community Engagement Specialists. Engaging prospective patients through various communication methods including email, phone, and networking opportunities. Collaborating with Community Relationship Managers, fellow CESs, and Outreach Managers/Directors to enhance lead generation efforts with local community members or Insurance Agents.
  • Relationship Development: Maintaining regular communication with prospects to foster relationships that drive patient growth in the assigned area. Documenting customer interactions and sales activities in the customer relationship management (CRM) system and other relevant business platforms. Serving as a liaison for both the clinical and center teams to address any inquiries regarding patients. Addressing any concerns or complaints from new prospects and patients about Oak Street Health by understanding their issues or directing them to appropriate staff members. Performing additional duties as required.

Qualifications:

  • Proven ability to establish connections and influence key stakeholders.
  • Skilled in navigating external challenges to ensure a positive experience.
  • Capable of managing multiple priorities effectively.
  • A collaborative team player contributing to overall team success.
  • Experience in sales and/or healthcare is advantageous.
  • Proficiency in Spanish, Polish, Russian, or other languages relevant to the communities served (as needed).
  • Authorization to work in the United States.
  • A person who embodies the 'Oaky' spirit.

What Does 'Oaky' Mean?

  • Exuding positive energy.
  • Assuming positive intent.
  • Creating an exceptional patient experience.
  • Driving excellence in clinical care.
  • Taking ownership and achieving results.
  • Demonstrating relentless determination.

Why Choose Oak Street Health?

Oak Street Health is dedicated to 'Rebuilding healthcare as it should be', offering personalized primary care for older adults on Medicare, with a focus on maintaining their health and enhancing their quality of life. Our innovative care model is rooted in the communities we serve, prioritizing quality of care over the volume of services. With over 150 locations and a strong growth trajectory, Oak Street Health seeks to attract and nurture team members who share our 'Oaky' values and commitment to our mission.

Benefits of Joining Oak Street Health:

  • A mission-driven career that positively impacts health outcomes for Medicare patients.
  • Paid time off, sick leave, and retirement plan options with 401K matching.
  • Comprehensive health, vision, and dental insurance.
  • Opportunities for professional development and educational stipends.
  • Flexible work environments and new center openings.
  • Potential for significant responsibility and rapid career advancement.

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