Customer Service Representative

6 days ago


State College, Pennsylvania, United States Mount Nittany Health Full time
About Mount Nittany Health

We are a leading healthcare provider in our region, committed to delivering high-quality patient care with a unique combination of clinical technology and compassionate medical professionals.

Job Summary

We are seeking a skilled Customer Service Specialist to join our team. In this role, you will assist in the management of accounts receivable by counseling patients and/or family members on insurance options and payment options.

Key Responsibilities
  • Counsel patients and/or family members on insurance options and payment options
  • Contact patients with outstanding balances to make arrangements for payment in full or payment arrangements
  • Review all self-pay balances in the over 120 day aging bracket to determine if the criteria have been met to transfer to collection agency
  • Prepare and review accounts to determine statement, payment and collection history
  • Work collection report from largest balances down
  • Coordinate with collection agency to verify balance and account information
  • Maintain accurate account of payments and necessary insurance transfers
Requirements
  • High School Graduate
  • Special consideration will be given to applicants with formal schooling or working knowledge of medical terminology
  • Working knowledge and proficiency in electronic processing in the following areas: Blue Cross/Blue Shield, Medicare, Medical Assistance, commercial, and auto
  • Formal schooling or working knowledge of collection procedures for Act 6, Workers' Compensation, VA, and Champus
  • Minimum of two years previous experience with public contact required
  • Minimum of two years telephone collection work within a hospital or related field providing thorough knowledge of collection laws
Preferred Qualifications
  • Knowledge and proficiency in the operation of PC procedures with emphasis on specific hospital collection applications
  • Knowledge of the assigned third parties' billing requirements
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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