Customer Service Representative

5 days ago


State College, Pennsylvania, United States Piedmont Airlines Full time

We are seeking a motivated and reliable professional to join our team as a Customer Service Agent in our Ground Handling Department at Piedmont Airlines.

The primary responsibility of this position is to assist passengers in boarding and disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft.

Key Responsibilities:

  • Assist passengers in boarding and disembarking flights
  • Monitor computerized passenger boarding
  • Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
  • Change customer flight itinerary and seat assignments as required
  • Operate the Jetway
  • Load and unload baggage and cargo
  • Operate motorized service vehicles and equipment
  • Guide and park aircraft
  • Perform cabin maintenance tasks
  • Work together as a team to provide excellent customer service and meet corporate objectives

Requirements:

  • Successful completion of training course
  • Ability to meet company goals and customer expectations in a high-energy environment
  • Effective communication skills
  • Ability to organize, prioritize, and multitask

Preferred Qualifications:

  • Previous airline experience
  • Previous employment as a front-line customer service provider
  • Basic knowledge of computer applications and programs

Work Environment:

  • Use of computers, telephones, and other office equipment
  • Airport ramp environment, subject to varied weather conditions and elevated noise levels
  • All shifts including weekends, nights, holidays, and/or irregular shifts

Physical Requirements:

  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
  • Handle objects up to 70 pounds regularly
  • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

This position requires a valid driver's license and a clear driving record, as well as a 10-year Criminal History Records Check and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefits:

  • Paid training
  • Holiday pay
  • 401(k)
  • Vacation
  • Family travel on the American Airlines network
  • Medical and dental available

Starting Rate: $12.50/Hourly

Piedmont Airlines is an equal opportunity employer and welcomes applications from all qualified candidates.



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