Client Support Specialist
2 weeks ago
As a Customer Service Specialist, you will play a crucial role in ensuring client satisfaction by converting incoming inquiries into scheduled service appointments. Your ability to communicate effectively and maintain a positive rapport with customers is essential.
About Us
All American Plumbing Heating & Air has been dedicated to delivering exceptional service since its inception in 2001. Founded by Lamont Goldstein, our company has evolved from a small operation to a robust team of professionals committed to excellence and customer care.
Why Work With Us
- A supportive and friendly work environment
- A collaborative team atmosphere focused on outstanding service
- Structured processes and coaching for professional growth
- Competitive compensation packages
- Opportunities for career advancement
- A family-owned business with a commitment to its employees
Compensation
- Hourly wage: $15.00 - $19.00
- Additional bonuses and incentives available
Employee Benefits
- Comprehensive Medical, Dental, and Vision coverage at no cost for individuals
- Ongoing job training and development
- Open-door communication policy
- Paid holidays and vacation time
- Opportunities for internal promotions
- 401K plan with matching contributions
Key Responsibilities
The Customer Service Specialist will be responsible for:
- Mastering the call script to ensure professional and genuine interactions with clients
- Engaging in training sessions to enhance professional skills
- Updating and maintaining accurate customer information in our database
- Coordinating effectively with dispatch and management
- Conducting outbound calls to our existing Club Member clientele
Qualifications
- Strong interpersonal skills and a passion for assisting customers
- Clear and pleasant phone demeanor with a good sense of humor
- A collaborative spirit and enjoyment of teamwork
- Ability to pass a background check
- Bilingual candidates are encouraged to apply
- 1-2 years of relevant experience in customer service
- Must have authorization to work in the U.S.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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