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Client Support Specialist

2 months ago

Ooltewah, Tennessee, United States Open Arms Care Corporation Full time
Position Overview

SUMMARY

The role is designed to foster a collaborative atmosphere that encourages client education, guidance, and support. This includes active engagement in treatment and skill enhancement, promoting personal growth. The aim is to establish a living space that is tidy, structured, and inviting. Additionally, this position involves working closely with colleagues and leadership through a constructive team-oriented approach.

KEY RESPONSIBILITIES

  • • Represent Open Arms Care Corporation in a professional and positive manner during community engagements, events, and social gatherings.
    • Organize and implement daily activities that cultivate a structured and uplifting environment. As the primary professional interacting with clients, ensure a person-centered, organized, and non-reactive atmosphere that fosters independence.
    • Make independent decisions regarding best practices, quality assurance, risk management, and problem-solving, including timely responses to and documentation of serious incidents.
    • Exhibit the ability to coach, instruct, and mentor clients in all facets of home management and personal autonomy, actively promoting individual rights and self-advocacy.
    • Engage clients in meaningful ongoing treatment and the individual support plans (ISP) for those served in the ID/DD program; execute programs and deliver services in accordance with the ISP and CMS regulations.
    • Advocate for each client's unique needs and well-being in both home and community settings, ensuring follow-up on identified concerns.
    • Assist in coordinating, scheduling, and/or transporting clients to appointments and recreational activities regularly; ensure all necessary documents, files, and reports are prepared, reviewed, approved, and processed promptly.
    • Maintain accurate documentation of client participation and progress in all training objectives/programs aimed at teaching independent living skills; ensure completion of daily assigned tasks.
    • Communicate and actively engage in the interdisciplinary process, including but not limited to individual support plans (ISP), behavior management, incident reports, etc.
    • Interact positively with clients' family members/conservators and maintain constructive relationships both internally and externally.
    • Attend all mandatory training sessions/meetings and keep current on all certifications.
    • Provide support and services to all clients across the local operation as needed.
    • Transport clients to medical appointments, enrichment centers, and outings as assigned.
    • Responsible for managing work schedules; dependability is essential. Monitor and manage personal time off and accurately document hours worked.
    • Execute responsibilities and duties in a professional, timely, effective, and efficient manner, including other assigned tasks.
    • Participate in additional committees or volunteer opportunities as assigned.

QUALIFICATIONS

Education & Experience:

  • High school diploma or GED preferred.
  • Must possess a valid driver's license.
  • Ability to lift a minimum of 50 pounds repetitively; tasks may include lifting, repositioning, turning, bending, and squatting.
  • Strong oral, written, and interpersonal skills to effectively communicate with others.

This job description is not an employment agreement or contract. Management reserves the right to modify this job description at any time without prior notice.

Open Arms Care Corporation is an equal opportunity employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.