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Certified Customer Support Specialist
2 months ago
As a Licensed Customer Service Representative at Allstate Insurance Agency - Tanya Vu, you will play a crucial role in delivering exceptional service to our clients. Your commitment to excellence and customer satisfaction will help foster long-lasting relationships and drive our agency's success.
Key Responsibilities:- Provide outstanding service to our existing client base with professionalism and empathy.
- Adhere to the agency's inbound and outbound communication protocols.
- Identify opportunities for cross-selling additional insurance products.
- Conduct thorough policy reviews and offer tailored recommendations.
- Engage in proactive outreach to clients for payment reminders and assistance with claims.
- Collaborate effectively with team members to ensure seamless operations.
- Stay informed about new product offerings and industry trends.
- Generate referrals from satisfied customers and your network.
- Maintain a professional demeanor and appearance at all times.
- Exhibit reliable attendance and a positive attitude.
- Demonstrate a willingness to learn and grow within the role.
- Must hold a Property & Casualty license in your home state.
- At least 1 year of experience in customer service.
- Proven ability to meet or exceed sales objectives.
- Excellent interpersonal skills with the ability to connect with clients.
- Strong communication skills, both verbal and written.
- Proficient in Microsoft Office Suite and adaptable to new technologies.
- 2+ years of experience in Sales and/or Insurance.
- High school diploma or equivalent.
- A strong desire to advance in your career.
- A proactive approach to learning and professional development.
- Base Salary: $35,000 - $40,000 based on experience.
- Performance Bonuses: Potential earnings between $45,000 - $65,000 annually.
- Training and Development: Comprehensive paid training to ensure your success.
- Work-Life Balance: Weekday hours with paid time off.
- Licensing Reimbursement: Available after three months of employment.
- Team Environment: Supportive culture focused on teamwork.
- Retirement Benefits: Simple IRA with matching contributions based on agency performance after three months.
We look forward to welcoming a dedicated professional who is eager to contribute to our agency's mission and success.
